Sky online ordering problem

SCO

Just signed up for Sky+HD throught the link in Topcashback so i get the £100 M+S vouchers from Sky and the £101 from Topcashback and the fact I want to watch F1.

However I got to the bit where it processes the payment but it stuck on that screen loading, never seen the confirmation page.

Got an e-mail form sky saying i will get a call from there agent, so take it the order got through to them ok, even though i did not see confirmation page.

As i never seen the confirmation page do i still get the cashback through Topcashback?

bengalknights

Check with the topcashback status to see if it tracked if not manually track it.

UncleZen

I too had problems with this, but not the same as yours.
My problem was that when I added the free sky+ box and free setup to the basket, the basket showed a price for the box and setup.
I have complained to sky. They say they wont honur the topcashback cashback, nevertheless their website doesnt work.

SCO

bengalknights wrote: »

Check with the topcashback status to see if it tracked if not manually track it.

How do i manually track it?

bengalknights

SCO wrote: »

How do i manually track it?

You should have an option called under tracking where it says missing tracking, you just fill out the little form and tcb then track it.

keith1950

Hi, the transaction can take days or even weeks to track however you can check if the transaction has been recorded by doing the following......

Log On
click customer care
click view/lodge claim
click submit claim
click lodge claim
click lodge missing claim
tick box and click continue

there should then be a drop down list of sites you have visited so look for the one that relates to the time you did the transaction

if its there you can submit a manual claim however you usually need the transaction reference or invioce number to complete this.

If there is no transaction listed in the drop down list your stuffed and cannot enter a manual claim even if the transaction is successfull.

SCO

Turns out there is a problem with a previous account at my address.

In communication with Sky to sort it, they cannot process order till it is sorted.

Will this affect the cashback?