11 year utilities mistake.

Terrylw1

sacsquacco wrote: »

Yes the meter readers have a five dialer on their handhelds but are faced with a four dial meter.If they just put in four numbers and carry on their merry way it doe snt get picked up.I make sure the customers phone customer services to sort it otherwise it go s on for years.One important point Eon rep, will your company make good the loss of all this money to the grid as you are obliged to do I believe.Its ok your company being free and easy with other peoples loss,Its not your gas to give away so freely.you wouldnt be so keen to offer a derisory £300 if you had to make good the loss.Eon don t imput gas into the grid at all.

And if it happened on elec, the reading would be passed on as failed and the supplier could choose to investigate or ignore. From my experience, sometimes reports with these on don't get seen or worked. They should be though, all readings are very important to the customer and often tell about issues that are going to be a late call or customer complaint. I'm sure you see plenty of this...when you keep sending the same data back telling them there is a problem...bring back the old meter sheets when the engineers used to write on them "I've been here 12 times for you and the meter is still the one im telling you is there!"

[Deleted User]

The exact same thing happens with Brit Gas and their auto billing systems and keeps programmes like BBC Watchdog in material.Even if I add all the details of the mess up in my "notes" section on my handheld,nothing ever gets done about this or to be honest any thing else of importance the supplier should know of. A phone call to customer services is the answer,and drum it into the meter readers that its very important to spot these things.hope you have accepted the £300, thats the bargain of the century Johnthunder

Terrylw1

Yeah, from the other end its the same feeling. Data flows just dont allow enough space. The meter operators have more flexibility with the information but then its so difficult to understand. A call is the best. Years ago you could speak to the engineer on site or get more information via the Booker's who call you for more info. Whilst data flows are good in terms of the flow of information and standardisation, a lot has been lost.

Crossed metering is a very difficult situation now as there just isn't space to explain it via the handheld.

Besides, I used to like the old meter sheets with their coffee or bacon sarnie stains! Always funny when the engineer used to write some choice words about how useless the customers supplier was! Ah, the good old days...

johnthunder

Thanks for all your comments be they good or bad.

Update is that EON have decided to wipe my debt clear, I thought I would post this as many people tend to do bad reviews on companies and you don't normally see good ones, so I am happy with this outcome.

Thank you EON for listening.

backfoot

johnthunder wrote: »

Thanks for all your comments be they good or bad.

Update is that EON have decided to wipe my debt clear, I thought I would post this as many people tend to do bad reviews on companies and you don't normally see good ones, so I am happy with this outcome.

Thank you EON for listening.

Great outcome. What was the basis for the final concession?

johnthunder

backfoot wrote: »

Great outcome. What was the basis for the final concession?

The power of a polite email :j

[Deleted User]

I would love the Eon rep to come back to me with an answer to one of my points, are Eon going to repay to the grid all the money they ve blown by poor customer service practices.Its easy to be free and easy with someones elses money, I am glad you have made Johnthunder happy by wiping out his debt, now make me happy and explain to me who is to pay the piper.You are just a cust sevice and billing operator after all,at least with gas supply

deshepherd

johnthunder wrote: »

Thanks for all your comments be they good or bad.

Update is that EON have decided to wipe my debt clear, I thought I would post this as many people tend to do bad reviews on companies and you don't normally see good ones, so I am happy with this outcome.

Thank you EON for listening.

Well, a good result for you .... but remember that someone else has been paying almost half your gas bill for the last 10 years! So perhaps as an EON customer I'm not as happy with their decision!

backfoot

deshepherd wrote: »

Well, a good result for you .... but remember that someone else has been paying almost half your gas bill for the last 10 years! So perhaps as an EON customer I'm not as happy with their decision!

The point sacsquacco has been making is relevant. If eon properly account for the units being written off, then it will be eon who suffer the loss. If not, it will fall into distribution losses which in the long run will, as you say, fall upon us all.

With correct accounting the loss will be sufferred as a hit on eon's profits and hence their shareholders and not customers.If in turn they put up prices, they become uncompetitive to a small extent.`

It is eon's error and it is Eon who have agreed to the settlement with the OP. It's them where you should vent your frustration.

Terrylw1

backfoot wrote: »

The point sacsquacco has been making is relevant. If eon properly account for the units being written off, then it will be eon who suffer the loss. If not, it will fall into distribution losses which in the long run will, as you say, fall upon us all.

With correct accounting the loss will be sufferred as a hit on eon's profits and hence their shareholders and not customers.If in turn they put up prices, they become uncompetitive to a small extent.`

It is eon's error and it is Eon who have agreed to the settlement with the OP. It's them where you should vent your frustration.

Settlement imbalance has been a massive problem for many years. If the distributors take the hit in operating costs, you can bet they reflect this in their wholesale prices since distribution competition opened up years after deregulation and its never really taken off. As these rise, suppliers will respond subject to competition.

If the supplier takes the hit instead by not billing customers to match settlement, the distribution business still gets paid. So again its the same issues, prices rise to cover this subject to competition.

Suppliers have looked at others ways e.g. charging for certain types of meter change which have already been paid for in their contracts.