Harveys Furniture refund

Judith_W

Have you had to wait in for a delivery that didn't arrive and then again for actual delivery? Martin has a guide about how to claim compensation for this. I don't know what the deal is if you have to take annual leave and then they advise you in advance they are not delivering but you are unable to cancel leave.

unholyangel

Judith_W wrote: »

Have you had to wait in for a delivery that didn't arrive and then again for actual delivery? Martin has a guide about how to claim compensation for this. I don't know what the deal is if you have to take annual leave and then they advise you in advance they are not delivering but you are unable to cancel leave.

I'd imagine it is still counted as a consequential loss. Given that had they performed their side of the contract as agreed, the OP wouldn't have had to waste another day. Essentially, they're still in breach of contract.

You can't claim for the original date, but you can claim for any date after that.

kev.s

here's my experience with harvey group (via reid furniture)

https://forums.moneysavingexpert.com/discussion/3279626

he is the CEO of the group who owns harveys (steinhoff), i emailed him and did receive a response, still took me over 10 months to get all my money back. they will try every trick in the book to screw you over, get every corespondance in writing and keep it. document all calls with times/dates & who you spoke to, don't thet the bu66ers grind you down

frenchybab

@Kev.s
That is the thing lol. Even though our goods were delayed due to being damaged during transit, we received no correspondance explaining the incident. Because the incident was noticed by the courrier company but not Head Office. So head office being unaware of the issue, believes the goods are ready for dispatched and the courrier telling you that the goods were returned as they were damaged. And as no one communicates between each other you are turning round in circles!!! Its crazy!

frenchybab

@Judith
Well originally I was advised that my goods would be delivered on the 7th March.I had asked if it would be possible to get it either 5-6 March as I was already off, but if that wasnt possible not too worry.The agent told me she would phone me back, which she never. As I didnt want to miss the delivery, I took a day off work. On Friday 2nd I phoned them up to check which day it was due on as I never got a call back and I was then advised that the delivery had been offloaded due to an admin error. (This turned out to be due to the goods being damaged on transit to the warehouse)
So if I had not checked, I would have not only wasted a day off work, but would have taken a day off work to stay indoors for nothing...
And on Friday it was too late to cancel my leave as it was recorded..

squeaky

Hi frenchybab

Whenever you'd like to reply to a specific post or poster you can click on the button which is at the bottom right hand side of every post. It will put their post in a quote block for you - and you can then reply underneath....

somebody wrote:

What do playing bagpipes and throwing the javelin have in common?

You don't have to be particularly good to get someone's attention.

frenchybab

@Squiky. I am aware of the option however as a newbie I am not authorised to use it yet

Kachhiawadi396427

We Order Roberta Leather Sofa on 27thDecember 2011 with your Birmingham Store, we received delivery on29/03/2012 on arrival of your delivery on 3 seater sofa & 2 seater sofasomething was faulty and delivery man have phoned customer servicedepartment and they offered us 2 option 1 was we can refuse our delivery andother option was that Harveys will send Technicians to sort the problem within3 working days. We accepted your delivery in good faith that Harveys willprovide service, but Harveys failed to provide our contact details to Ecomasterwho sent us post card on 29/03/2012 under reference no. (please findattached copy). Ecomaster have informed us that they can come out on Wednesday(04/04/2012) which is more then what you have promised other thing Ecomasterhave told us that they cannot give us fixed time slot and I am not willing totake time off for Harveys fault told Ecomaster that they can come after 3-00P.M. and make required repair but they keep saying that they cannot give ustime slot, since I went to local Harvey store and they contacted your customerservice and spoke to Graham and he was very rude, basically he was trying tosay that I have to do what Harveys tells me to do and not willing to listen tome or accepting that Harveys have failed to provide us Sofa as per sales agreement.Your Birmingham store we visited and they have failed to give us Leather carekit.

Justfor your information I have contacted my Credit card companydisputes involving Section 75 of the ConsumerCredit Act 1974.

This letter is just for yourinformation to let you know that you have failed to provide us service and Sofaup to our satisfaction.

JethroUK

frenchybab wrote: »

... told we could cancel but we would not get a full refund as our "impatience" is not a reasonable ground for cancellation.....:(

"impatience" isn't grounds for cancellation - but faulty good/workmanship (poor finish on the legs) IS and you are entitled to return for full refund

frenchybab

All, the goods have arrived. Finally. Actually couldnt remember what is looked like.
The delivery guys were quite abrupt but product is all good.
Still waiting on my cheque though to refund the delivery charge.... No end to this story lol