upgrade and cs rep. problem help!

perci13

3 mobile service provider uk
Please help In this regard as I want to take compensation from the company and proper action against the executives who provided the wrong Information.
Sorry about the detailed notes but please read n help on the same.
Thanks, kind regards,


So here it is:
I was not happy with the service so I cancelled the contract.
3 called me n said it will upgrade me for free n don’t cancel.
Will send u a phone next day with 14 day change option.
Next day I receive the phone but I didn’t like it.
So
Here it starts
12th Feb. phone received
Called them about the exchange they said the team who gave the offer only that team will exchange it for you & as they cannot transfer the call to them they will email the team to call u back.

13--19 Feb. they called me I wasn't available.
So I called back to arrange a recall. I called every day!!

19th feb I called again now that same team said we WILL DO the exchange for you.//so for past 7-8 days they were just not willing to do the exchange//
Every thing promised and was suppose to receive the handset on the 21 Feb.
----on my mentioned address and will send me an empty bag at my home address for the old handset to send it back.

21 Feb. no handset received gave them a call..
They said the handset was out of stock. & had no records about the handset being ordered to a different address and say it was a door exchange..//I never promised a door exchange or delivery of the handset at my home address.//

The executive still was sticking to the point that they don’t have the handset.
But after a while said they have & will order one for me to be delivered on 23 Feb 07.
Said call on 22 Feb to confirm the delivery company reference no.

22 Feb. called to confirm about the reference no. then came to know that what I will be getting will be a refurbished handset not a new one.
//but was promised a new one//

So after so many days every time the executives provided me with wrong Information.
Now I just want to leave but not so easily m trying them tell them some lesson.
Please help what should I do.

flowerofthewest

As you are still within your 14 day cooling off period until tomorrow - I would ring them and as to speak to a manager. Get his full name and job title and advise him that as they have not fulfilled their side of the original bargain you are within your rights to cancel your contract as originally requested.

I would ask that they backdate the cancellation to the date of your original call and if any money has been taken from your account by them since then it should be refunded along with compensation for the phone calls you have made and the time you have spent on what is basically a very straightforward process.

You should also get the name and address of his/her line manager and put all this infornation in writing. (state what amount of compensation you are looking for). If possible, if you have access to a fax machine, get the fax number and fax the letter to them as well as posting (recorded delivery will prove when they receive it).

Cancel your DD with your bank.

It is then up to them to arrange recovery of any of their equipment that you may have (ie mobile phone) - at their expense.

Sorry for long reply

BTW if you have dates and times of the calls you made (and if they record calls) as them to listen to the conversations - bombard them with as many facts and figures re conversations that you can. :0