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Countrywide Conveyancing/HSBC - avoid like the plague if you want to complete
edited 30 November -1 at 12:00AM in House Buying, Renting & Selling
382 replies 141.1K views
We are trying to exchange on the sale of our house to a couple who have made the big mistake of taking out a mortgage through HSBC. We have just three houses in the chain, our purchasers are in rented and our sellers are moving to an empty property. We have solicitors, our purchasers have solicitors, our sellers have solicitors and our purchasers mortage provider, HSBC, for reasons known only to them, have appointed Countrywide Conveyancing to act for them. THIS IS AN ABSOLUTE NIGHTMARE. CC want every box ticked several times over, they want two days to turn round any piece of information, they insist on 11 working days between exchange (if only we could get that far) and completion. We agreed the sale in the first week in January, and the people selling to us had already got some way with their purchase as our original buyer pulled out just before Christmas. As far as all parties in the chain are concerned we have been ready to exchange for nearly 3 weeks but still CC manage to find yet more questions that need an answer. Meanwhile our purchasers have deposited a hefty deposit with their solicitors which is no longer in their own bank account. PLEASE TELL ANYONE YOU KNOW WHO IS THINKING OF TAKING OUT A MORTGAGE TO AVOID HSBC AT ALL COSTS - if they ever want to actually move into the property they find. I have moved house many times during my long life, this has been the longest and most stressful process I have ever experienced. The solicitors on all sides are totally exasperated by CC's involvement and cannot understand what HSBC are trying to achieve. BUYER BEWARE is the saying here.