Car insurance no claims bonus protection a scam?

dunstonh

Not an unusual reaction and usually understandable. Insurance is a complex beast often beyond the understanding of the average consumer. A non-negotiated contract based on utmost good faith. How many consumers understand that.

You see it in every section though. Doesnt matter what its about.

It used to be that people would try to understand things they didnt know. Now, its a case of jumping to accusations of scam or rip off or even diving in with compensation claims.

I know it is society today but it doesnt make it right. We dont teach responsibility and understanding nowadays. We teach people to complain and go for compensation.

Parking_Trouble

dunstonh wrote: »

You see it in every section though. Doesnt matter what its about.

It used to be that people would try to understand things they didnt know. Now, its a case of jumping to accusations of scam or rip off or even diving in with compensation claims.

I know it is society today but it doesnt make it right. We dont teach responsibility and understanding nowadays. We teach people to complain and go for compensation.

Totally agree and worth a forum in its own right, more challenging than sorting out Insurance issues though.

mikey72

dunstonh wrote: »

You see it in every section though. Doesnt matter what its about.

It used to be that people would try to understand things they didnt know. Now, its a case of jumping to accusations of scam or rip off or even diving in with compensation claims.

I know it is society today but it doesnt make it right. We dont teach responsibility and understanding nowadays. We teach people to complain and go for compensation.

Sadly, led by the very industry this forum is about.
I think people still try to understand, but get beaten down by all the referal companies that have their details sold to them.

And we should teach people to complain, when corporations lose sight of their responsibilities for the good of society, and merely go for profit, bonuses, and dividends, someone has to make a stand, and show them society isn't just about a figure in the end of year accounts.

dunstonh

Sadly, led by the very industry this forum is about.

No it isnt as you see it in every section on totally unrelated areas.

I think people still try to understand, but get beaten down by all the referal companies that have their details sold to them.

Compensation chasing companies are partly to blame as they give out so many fake reasons for complaint in their pursuit of commission. Companies (in all walks) are also to blame as they no longer train staff like they used you and that leads to misinformation and poor service.

And we should teach people to complain, when corporations lose sight of their responsibilities for the good of society, and merely go for profit, bonuses, and dividends, someone has to make a stand, and show them society isn't just about a figure in the end of year accounts.

Society has lost sight of its responsibility as well. You cant go blaming one side or the other. People in society work in businesses. So, they both reflect the lower standards that exist.

We are too eager to dumb down to cater for the lowest rather than improve upwards.

mikey72

dunstonh wrote: »

..........Society has lost sight of its responsibility as well. You cant go blaming one side or the other. People in society work in businesses. So, they both reflect the lower standards that exist.

We are too eager to dumb down to cater for the lowest rather than improve upwards.

The management decide the direction corporations move in, not the lowest workers.
So, if they decide to dumb down and solely go for quick profits, they lead society along that path, and set the examples to aspire to.

Spiderham

mikey72 wrote: »

So, if they decide to dumb down and solely go for quick profits, they lead society along that path, and set the examples to aspire to.

Alternatively it could be argued the reason for dumbing down and cost-cutting is down to consumers' obsession with the lowest price and note putting a value on good service or believing in brand loyalty.

mikey72

Spiderham wrote: »

Alternatively it could be argued the reason for dumbing down and cost-cutting is down to consumers' obsession with the lowest price and note putting a value on good service or believing in brand loyalty.

You could, but then you have to believe corporate management are led by the "lowest", and show no management skills (possible), and brand loyalty is rewarded by ridiculous premium increases, poor customer service, and somehow the "lowest" have demanded that too?

Much as you may choose to believe that, and argue leadership is merely being a puppet of the masses, how do you justify the management bonuses?
Simply being the first to read the "Daily Mail" each day to decide the direction of the company for that day?

Spiderham

Nah, argument is that the majority of customers just want the cheapest price, so they need to be given that, hence costcutting and deskilling.


Brand loyalty isn't renewing once, that's when you stick with a brand for a long time because you like them, their values and the way they do business. Also not all insurers load up prices for renewal customers.

The senior managers in insurance companies have a job of reading what the market wants and how that can be used to turn a profit, if they do that well than in my opinion they certainly deserve their bonuses. It's about spotting long term trends emerging and acting upon them quickly.

The behaviour of customers and what they actually value the highest (as opposed to what they possibly claim to do so) is going to drive what companies do. Insurance companies aren't social engineers trying to change the world, they are businesses trying to make a profit. The only way you are going to get mass appeal is by appealing to the masses (if that isn't begging the question).

mikey72

I think that's exactly what I said earlier

mikey72 wrote: »

The management decide the direction corporations move in, not the lowest workers.
So, if they decide to dumb down and solely go for quick profits, they lead society along that path, and set the examples to aspire to.

dunstonh

Too much of insurance is bought on price not quality. Comparison sites are largely to blame for that as they focus on cheapest. So insurers have had to go with that consumer driven trend and the only way you lower price is to cut things of the policy or the staff. Many call centres now are manned by short term contract workers with no buy in to their job, no employee benefits and very little training. There will be some full time experienced staff thrown in to supervise but you cant expect the quality from that to be as good as it was 10-20 years ago when they employed full time staff with incentives of a career path and had weeks of training.

Some companies can break the trend by focusing on quality and not compromising (Hiscox for example). However, one a brand goes down the low cost route, it is very hard to get out of it.

The consumer gets what the consumer pays for. If you buy cheap tat then you get cheap tat. it doesnt always follow that if you pay more for quality you get it but that is where a little bit of research helps.