HELP! Blue screen on desktop PC and now vertical lines

HUFCsteve

HELP! Our desktop PC has just bluescreened. It will now only restart in Safe Mode and even then, there are vertical lines all over the display.

Details of the BSOD are as follows:

==================================================
Dump File : 030412-16270-01.dmp
Crash Time : 04/03/2012 18:42:59
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x87965008
Parameter 2 : 0x935338e0
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+11b8e0
File Description : NVIDIA Windows Kernel Mode Driver, Version 280.26
Product Name : NVIDIA Windows Kernel Mode Driver, Version 280.26
Company : NVIDIA Corporation
File Version : 8.17.12.8026
Processor : 32-bit
Crash Address : ntkrnlpa.exe+deef4
Stack Address 1 : dxgkrnl.sys+8d07b
Stack Address 2 : dxgkrnl.sys+81937
Stack Address 3 : dxgmms1.sys+692c
Computer Name :
Full Path : C:\Windows\Minidump\030412-16270-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 371,056
==================================================

HUFCsteve

Have taken the cover off the case. Got rid of what dust was there (not much).

Have used the Uniblue DriverScanner to see if it might be anything to do with outdated drivers, etc.

But - it's only come up with: Sitecom Wireless N Network USB Card WL-182, Realtek High Definition Audio and USB Mass Storage Device as needing to be updated.

waddler_8

It's an error relating to the video card/driver. You could try updating that, but problems in safe mode too don't bode well.

http://www.carrona.org/bsodindx.html#0x00000116

HUFCsteve

How do I update the driver?

waddler_8

In the start search box type devmgmt.msc

In device manager, look at Display adapters (click the +). What does it say?

HUFCsteve

It says that Status is not available for this device when Windows is running in Safe Mode.

Presumably this explains why when I looked on the nvidia.co.uk website it didn't detail what driver is installed when I scanned my system (see below).

Product: NVIDIA GeForce 7500 LE
Current Installed Driver: --
Latest Driver Update: GeForce 295.73 Driver, Version 295.73 WHQL, Release Date 21.2.2012.

Any point in me downloading it?!?

waddler_8

What's the make/model of the PC? 32bit or 64bit OS?

HUFCsteve

Compaq Presario
Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz 1.87 GHz
3.00 GB RAM
32-bit OS
Windows 7

waddler_8

HUFCsteve wrote: »

It says that Status is not available for this device when Windows is running in Safe Mode.

Presumably this explains why when I looked on the nvidia.co.uk website it didn't detail what driver is installed when I scanned my system (see below).

Product: NVIDIA GeForce 7500 LE
Current Installed Driver: --
Latest Driver Update: GeForce 295.73 Driver, Version 295.73 WHQL, Release Date 21.2.2012.

The driver isn't loaded in safe mode. Does device manager actually list the version no.for the installed driver? Right click it and choose properties, click the driver tab.

HUFCsteve

Driver Date: 03/08/2011
Driver Version: 8.17.12.8026

Also run minitoolbox and it says:
NVIDIA 3D Vision Controller Driver (Version: 280.19)
NVIDIA 3D Vision Controller Driver 280.19 (Version: 280.19)
NVIDIA Control Panel 280.26 (Version: 280.26)
NVIDIA Display Control Panel (Version: 6.14.12.5896)
NVIDIA Graphics Driver 280.26 (Version: 280.26)
NVIDIA Install Application (Version: 2.1000.25.170)
NVIDIA Update 1.4.28 (Version: 1.4.28)
NVIDIA Update Components (Version: 1.4.28)

HUFCsteve

Is it worth me downloading the latest Driver from the nvidia website? GeForce 295.73.