Ryanair Flight Compensation

ian41

Sorry but I need to give you a v quick reply as short of time.

In my view, the additional info in your last two posts changes the landscape completely. Ryanair will be able to claim and sustain a defence of extraordinary circumstances - at least sufficient to satisfy most courts. So forget the compensation claim.

You should still proceed with your claim for re-routing costs of £72 but I will suggest the best way of doing this later today when I have a spare minute. So do not to anything please! If you have, let me know what you have done.

fabsaver

I too was booked on this flight and was notified of the cancellation at the same time as you. I accepted the transfer onto the next Ryanair flight 2 days later. I wasn't happy about it and planned to try and pursue a claim for compensation, but I wasn't aware of their issues with Budapest airport until now. Clearly Ryanair have already planned to use the extraordinary circumstances defence when they took the decision to cancel so many flights :mad:

What worries me is this:

Until such time as the Border Police in Budapest Airport comply with the same rules and regulations which apply at Ryanair's 170 other EU airports, then these flight turnarounds after non Schengen flights will continue to be cancelled.

That suggests that Ryanair will keep cancelling flights until the airport backs down, so my rescheduled and return flights could be cancelled as well

j.i.p

Thanks Ian41, I appreciate your advice on this. Up to now I have only bookedthe Jet2 flight, I have not contacted Ryanair. I will hold off till you have time to reply.

Yes Fabsaver, it makes you think what will happen in two weeks if this isnot sorted. What I can't work out is why this issue has not forced them tocancel the other flights from Manchester on a Tuesday & Saturday and allthe other flights to & from Budapest. I still think they have low number ofpassengers on some flights and this is the perfect reason to get out of sendingempty planes or paying compensation.

fabsaver

j.i.p wrote: »

Yes Fabsaver, it makes you think what will happen in two weeks if this isnot sorted. What I can't work out is why this issue has not forced them tocancel the other flights from Manchester on a Tuesday & Saturday and allthe other flights to & from Budapest. I still think they have low number ofpassengers on some flights and this is the perfect reason to get out of sendingempty planes or paying compensation.

I am assuming that the flights on Tuesday and Saturday are arriving from a non UK/Ireland airport, and the crew are therefore not required to get off.

I think you're probably right about the low number of passengers. When I booked the Thursday flights they were significantly cheaper than the Tuesday or Saturday ones. If the cancelled flights were profitable they could have still gone ahead with them and accepted some inevitable disruption to their flight schedules.

ian41

j.i.p wrote: »

Thanks Ian41, I appreciate your advice on this. Up to now I have only bookedthe Jet2 flight, I have not contacted Ryanair. I will hold off till you have time to reply.

My sincere apologies for the delayed response.

When you write to Ryanair please refer in your email to EC Reg 261/2004 Article 8.1 (b) as follows

Article 8

Right to reimbursement or re-routing

1. Where reference is made to this Article, passengers shall be offered the choice between:
(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
- a return flight to the first point of departure, at the earliest opportunity;

(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or

(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.

If it was me, I would say that "The re-routing offered by Ryanair to me to fly 48 hours later was neither comparable nor at the earliest opportunity in line with Article 8.1(b). In fact it was wholly unsatisfactory and unacceptable to me. In view of this, I booked a comparable re-routing with Jet2 for the original date at an additional cost of £72 (copy of invoice attached). I expect Ryanair to reimburse me for the additional cost of £72 in the next 14 days"

Under no circumstances should you mention the word "refund" as in refund of my ticket, because once you ask for and accept a refund, Ryanair has no further obligations to you under the original contract.

Once again my apologies for the delay in getting back to you. Please report back to the forum as events unfold further.

j.i.p

Thanks Ian41.

I will get my claim off to Ryanair first thing in the morning and will let you know how I get on. Im glad i booked Jet2 when I did as they have now put the same flight up to £270 for 2 seats.

Supertrouper_2

We received an email today from Ryanair changing our flight schedule for our holiday, our outgoing flight has been brought forward by one day. Whilst I don't mind an extra day, we are now travelling on the Sunday instead of the Monday, there will be extra costs involved in this - extra day to park the car at the airport, extra day travel insurance, extra day carhire, not to mention now we have to find and pay for somewhere to stay for that one night! How come if I wanted to change the date of a flight I would have to pay? But Ryanair can just change it but they don't offer me anything, just a full refund if I cancel it - I'm not going to do that now because I probably wouldn't get them anywhere near the price we paid! We are on a tight budget, so its going to be even tighter now!

Please has someone any ideas if I can claim anything from Ryanair?

Caz3121

Supertrouper wrote: »

We received an email today from Ryanair changing our flight schedule for our holiday, our outgoing flight has been brought forward by one day. Whilst I don't mind an extra day, we are now travelling on the Sunday instead of the Monday, there will be extra costs involved in this - extra day to park the car at the airport, extra day travel insurance, extra day carhire, not to mention now we have to find and pay for somewhere to stay for that one night! How come if I wanted to change the date of a flight I would have to pay? But Ryanair can just change it but they don't offer me anything, just a full refund if I cancel it - I'm not going to do that now because I probably wouldn't get them anywhere near the price we paid! We are on a tight budget, so its going to be even tighter now!

Please has someone any ideas if I can claim anything from Ryanair?

When are you due to travel. If under 14 days you should look at EC261/2004 for compensation

Is the route one that someone else offers on the day you want to travel that you could insist on being rerouted on

Airlines will not cover for consequential losses, have you looked at your travel insurance to see if you are covered here?

Supertrouper_2

Caz3121 wrote: »

When are you due to travel. If under 14 days you should look at EC261/2004 for compensation

Is the route one that someone else offers on the day you want to travel that you could insist on being rerouted on

Airlines will not cover for consequential losses, have you looked at your travel insurance to see if you are covered here?

we are travelling on 22nd July now, originally 23rd July, my argument with Ryanair is that if I'd wanted to change my flight I would have had to pay at least 50 euros for the pleasure, and now this extra day is going to increase our costs!

fabsaver

Latest news on the Budapest cancellations was released yesterday, for some reason they put it on their Hungarian site only.

BUDAPEST BORDER CONTROL AGREEMENT REACHED

RYANAIR & BUDAPEST BORDER CONTROL AGREE PROCEDURES TO PREVENT FURTHER FLIGHT DELAYS OR CANCELATIONS

Ryanair, Hungary’s favourite airline, today (9th Mar) announced that it has agreed new procedures with Budapest Border Control Police to ensure that its flights will not be delayed or cancelled while Ryanair crews, on specific flights, undergo agreed Border Control procedures at Budapest Airport.

These new procedures, which have been agreed between Ryanair and Budapest Border Control Police, will ensure that Ryanair’s 25 min turnarounds will not be delayed while specific Ryanair crews comply with Budapest Border Control procedures. As a result of this new agreement Ryanair confirmed that there will be no further flight cancelations at Budapest Airport after Friday 16th March.

Ryanair’s Stephen McNamara said:

“Ryanair is pleased with this agreement with Budapest Border Control Police which will satisfy their immigration requirements while ensuring that Ryanair passengers do not suffer unreasonable flight delays or cancelations at Budapest airport.

For operational reasons the two daily Ryanair flights which have been cancelled up to Friday 16th March cannot be reinstated, but we are pleased to confirm that all scheduled flights will operate without cancellation from 17th March. Ryanair sincerely thanks Budapest Airport and Budapest Border Control Police for their assistance in reaching this passenger focused solution, which now allows Ryanair to focus all our efforts on growing traffic and tourism at our new Budapest base.”

So no plans to reinstate the cancelled flights, but at least there should be no further cancellations hopefully.

I wonder if there may be a possibility of compensation, now that the extraordinary circumstances no longer exist and they could reinstate the flights if they wanted to? For 'operational reasons' sounds like too few passengers to me.