Post Office + Halifax = Lost Money

atlantis187

I debited £2095 into my halifax account last tuesday the 21st via the post office with a Halifax paying in book. Like I have been doing for about a year now.

Anyway have been checking this everyday since and no sign of the money going into my account. Finally have got fed up I rang halifax today spent all afternoon on the phone, Having made 6 phone calls keep getting cut off and advisors asking me to make trips back to the post office and to ask them.

Eventually the lady said we are very sorry and will investigate this for you. Luckily I have kept the receipt from the post office and the paying in book has been stamped.

They cant give me any time scales how long this would take and I'm really worried WHERE HAS MY MONEY GONE????

Is there any more I can do about this?
Do halifax have a complaints team?

innovate

Probably ask the Post Office first, because the problem might lie their end. A quick google reveals the following:

Post office complaints

Halifax complaints

atlantis187

Thanks for the reply mate,

I have already made 2 trips to the post office and the guy pointed out to me that as far as they were concerned they have done everything properly and I need to get back in touch with halifax, I do believe him as he pointed out to me on the receipt where the money has been paid into showing my sort code and account no.

The halifax lady tried to offer me £75 compensation to not take my complaint further.

Do u reckon that is worth it for:
* half lost half days annual leave to sort this out
* 6 phone calls being on hold on some of them for well over an hour then being cut off
* Cost of phone calls
* 2 trips to the post office
* interest lost

I told her to I want to take my complaint further because this is poor service really.

opinions4u

atlantis187 wrote: »

I have already made 2 trips to the post office and the guy pointed out to me that as far as they were concerned they have done everything properly and I need to get back in touch with halifax, I do believe him as he pointed out to me on the receipt where the money has been paid into showing my sort code and account no.

That doesn't prove that the Post Office aren't at fault though, does it?

All it tells you is that they issued an accurate receipt.

They could have failed to process the credit correctly from that point, or the Haifax may have received the money and failed to credit it. Either organisation could be at fault here.

The halifax lady tried to offer me £75 compensation to not take my complaint further.

In which case you should play merry hell. As your complaint is unresolved. Or have they offered £75 for the issues so far?

From the list you post, £75 sounds about right as compensation for the time and effort spent to date. At some stage you may wish to ask for an additional goodwill payment.

But the more important thing is to locate your money and credit your account.

agrinnall

You don't say what you deposited, was it cash, cheque or card?

Cash - given that you have the receipt and a stamped paying in book there should be no excuse for them not to update your account, if they've lost the money that's for PO and Halifax to resolve for themselves.

Cheque - This is the trickiest option, as the cheque could have got lost somewhere in the system. If they can't find it then you may have to get the cheque issued again.

Card - really the only reason why this wouldn't have worked is if there was an error made with the sortcode or account number, but as your receipt shows the right details that's unlikely (assuming the receipt was printed rather than hand written).

~Beanie~

It is definately for the Post Office to investigate from their end. You have a receipt saying that they accepted your deposit, Halifax are saying they havent received it and therefore it is down to the PO to find out what happened to it after you paid in and where it has gone!

dzug1

Your money will be sitting in a suspense account (or possibly the wrong account) somewhere - the problem is to find it.

Are the account number/sort code on your printed receipt the same as on your paying in slip? There's the possibility of a typing error there when they input it.

Your Post Office will have sent the paying in slip (along with others from the days transactions) by Royal Mail not quite special delivery overnight to a processing centre - it used to be near Leicester and run by EDS but it could have changed. There it will have been entered into the banking system. So there's two further parties involved there - neither of which you have access to - who could have done something wrong.

Given it was last seen at the Post Office that's where to start from. I don't think the office you paid in at will be able to help - they are as much in the dark as you are. It will have to be customer services

But keep on at the Halifax end as well

atlantis187

Thanks for ur help guys.
Just to be clear the money was paid in cash at a Sheffield post office.
Whats the customer service no. For the post office who deal with this type of issue.

custardy

atlantis187 wrote: »

Thanks for ur help guys.
Just to be clear the money was paid in cash at a Sheffield post office.
Whats the customer service no. For the post office who deal with this type of issue.

http://www.postoffice.co.uk/find-out-more/customer-service/contact-us

samwsmith1

I thought at the PO you only needed a paying in book for cheques, whenever I pay cash in I just put my debit card in, they type in the amount that I'm depositing and it clears straight into my account as "Counter HH:MM" (Time Deposited) through the link network.
I then get a printed receipt with all the details on.