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My Virgin Media - View your package and downgrade online ?

It says on the website that VM customers can View your package and upgrade online.

Can you also stop taking services this way ?

Please can VM customers with experience answer.

Comments

  • From my experience you can upgrade online but to downgrade you need to contact them.
  • Ogre_De_Flamme
    Ogre_De_Flamme Posts: 98 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    edited 1 March 2012 at 8:57PM
    Is there any messaging system once logged in or a contact form that one can only access once logged in?
  • JSR
    JSR Posts: 187 Forumite
    You can't really upgrade online either. The view package/upgrade screen is way out of date in terms of the packages available and prices are not shown. There is a message that says somebody will contact you within 48 hours if you submit the form. Virgin Media do not respond to email. I'm afraid to change anything you have to brave hold hell.
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