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Misleading Magazine Offer
bombini
Posts: 43 Forumite
Hi all,
I brought a Brides magazine today as on the packet it stated '20% off Topshop' when I opened the magazine the 20% off is only redeemable when you book a topshop personal shop session and these are only available in London, Manchester and Ireland none of which are anywhere near me !!!
The magazine itself was £4.99 and I wouldn't normally spend this much on a bridal mag (even though im getting married) but as I was planning on spending a fair bit in topshop this would of worked out as a good deal !
Im pretty miffed as there was nothing to indicate there were restrictions on the offer no asterix, just a straight discount offer. The magazine was sealed in a packet so there was no way of checking before purchase.
Is it worth complaining or this common practice ?
I brought a Brides magazine today as on the packet it stated '20% off Topshop' when I opened the magazine the 20% off is only redeemable when you book a topshop personal shop session and these are only available in London, Manchester and Ireland none of which are anywhere near me !!!
The magazine itself was £4.99 and I wouldn't normally spend this much on a bridal mag (even though im getting married) but as I was planning on spending a fair bit in topshop this would of worked out as a good deal !
Im pretty miffed as there was nothing to indicate there were restrictions on the offer no asterix, just a straight discount offer. The magazine was sealed in a packet so there was no way of checking before purchase.
Is it worth complaining or this common practice ?
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Comments
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Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.Never ascribe to malice that which is adequately explained by incompetence.DTFAC: Y.T.D = £5.20 Apr £0.50
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Agreed - asa.org.uk is the way to go.0
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I would complain. Its out of order when mags do that.
I once bought a mag for my Grand-daughter thinking that we could have a bit of a laugh and a giggle going through it and for some reason there was no horoscope for Taurus...all the others were there, but not Taurus. She is Taurus and I was mighty peeved that it wasnt in the mag. I forgot to complain about it.0 -
So we all make mistakes then?QuackQuackOops wrote: »I forgot to complain about it.
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Just wanted to let you know that I contacted the magazine and let them know how annoyed I was and I received a full apology and a free subscription to the magazine for the length of my engagement.
I noticed they have now printed terms and conditions of all of the offers the have onto the packet which is what I would of expected in the first place.0 -
Great news, glad they came through for you and have improved their processes0
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