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Argh - Just started 24mo contract to get HTC smartphone and it's broken

Gutted - does anyone know if they have to replace it?

It recommended i install a new update, I did and then phone turned off and hasn't been working since. Tried factory reset but it seems completely kaput.

Gutted - only got it three weeks ago. They have to replace , right?

<<panic>>

Comments

  • falko89
    falko89 Posts: 1,687 Forumite
    Gutted - does anyone know if they have to replace it?

    It recommended i install a new update, I did and then phone turned off and hasn't been working since. Tried factory reset but it seems completely kaput.

    Gutted - only got it three weeks ago. They have to replace , right?

    <<panic>>

    HTC will fix it.
  • ... and breath....

    really? thank you. feeling lots better, was terrified i'd just spudded a fortune.
  • withabix
    withabix Posts: 9,508 Forumite
    HTC will fix.

    They are getting VERY quick at repairs at the moment - my Desire Z was delivered to their repair centre on Monday morning and I got it back again on Tuesday!!!

    Yes, I do mean the next day, not the next week!

    It was my own phone and not an exchange as well!
    British Ex-pat in British Columbia!
  • falko89
    falko89 Posts: 1,687 Forumite
    ... and breath....

    really? thank you. feeling lots better, was terrified i'd just spudded a fortune.

    2 Options, take it back to where you got it, or phone HTC directly
  • i feel so much better now. will drop it in at the 3 shop tomorrow.
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