Courier charge after 3 months>?

salandian

HI

I sent a parcel in December via Parcels Please. Everything was straight forward and the parcel was delivered to its destination.

I have now received an email from the owners of Parcel Please called CCL ltd, attached was an invoice for £7.50+£1.50 Vat= £9.00 for excess weight.

I weigh all my parcels before they are sent, this one weighed 9kg, they are saying it weighed 15kg.

Where do i stand? I thought the contract was done and forfilled when they dedlivered the item? Surely if it was ovrweight in the first instance they should have postponed delivey untilpayment had been received or returned the item back to me? They didnt so do I have to pay this charge or do i tell them where to go?

If anyone can advise id appreciate it.

Thanks

somethingcorporate

Do you have a record of the weight of your parcel? Ask them to prove the 15kg.

You should really direct the above questions to them as I think they are all perfectly valid queries to ask.

At the end of the day it is only £9 and I doubt they will take further action over this tiny amount, you never know, they could be struggling for money and are just "fishing" for easy catches.

arcon5

salandian wrote: »

HI

I sent a parcel in December via Parcels Please. Everything was straight forward and the parcel was delivered to its destination.

I have now received an email from the owners of Parcel Please called CCL ltd, attached was an invoice for £7.50+£1.50 Vat= £9.00 for excess weight.

I weigh all my parcels before they are sent, this one weighed 9kg, they are saying it weighed 15kg.

Where do i stand? I thought the contract was done and forfilled when they dedlivered the item? Surely if it was ovrweight in the first instance they should have postponed delivey untilpayment had been received or returned the item back to me? They didnt so do I have to pay this charge or do i tell them where to go?

If anyone can advise id appreciate it.

Thanks

Not necessarily. If you purchase a service for up to x kg, if you then amend the contract by sending more than x and they have provisions allowing them to adjust the price accordingly they would have a case to charge the higher price.

Saying that, it's unlikely they will be able to offer any kind of proof of this. If you are sure it didn't exceed the weight then challenge them to prove you did and relax

visidigi

It might have weighed 9kg, but what were the dimensions? Dimensional weight may apply and cause the 15kg charge.

DD265

If I recall correctly, volumetric weight is

Length x Width x Depth
5000

You may also want to consider girth - it varies from courier to courier but none of ours (DPD, City Link, TNT Post) will take a parcel with girth more than 300cm.

Girth is calculated

Length* + (2x Width) + (2x Depth)

*length being the longest measurement

It could well be that this is what they are basing the price increase on.

salandian

Additional charge for check weight for reference
************** - Declared Weight: 9kg - Actual
Weight: 15kg

Total Net Amount

Total VAT Amount

Invoice Total

7.50

1.50

£9.00

Dimensions where within limits, and parcel weight 9kg weighed before being sent. Maybe they put another parcel on top of it make the weight upto 15KG!! J/K

It wouldnt be so bad it it was a parcel that had been sent last week.... But this was sent on the 4th of Decemeber last year, 2 1/2 months ago!!

visidigi

around the same time as the massively cheap DHL offer I seem to recall then? (I used it )

administration takes quite some time with these things, problem with couriers is the flow is never ending - and plenty of 'complaints' get made about the most stupid things, resulting in honest administration tasks such as this taking much longer than they ever should...

Mupette

salandian wrote: »

HI

I sent a parcel in December via Parcels Please. Everything was straight forward and the parcel was delivered to its destination.

I have now received an email from the owners of Parcel Please called CCL ltd, attached was an invoice for £7.50+£1.50 Vat= £9.00 for excess weight.

I weigh all my parcels before they are sent, this one weighed 9kg, they are saying it weighed 15kg.

Where do i stand? I thought the contract was done and forfilled when they dedlivered the item? Surely if it was ovrweight in the first instance they should have postponed delivey untilpayment had been received or returned the item back to me? They didnt so do I have to pay this charge or do i tell them where to go?

If anyone can advise id appreciate it.

Thanks

i had the same from them last year.

UPS Worldwide-Europe by Road
Items - 1
Item 1 - Weight (kg) : 15 , Length (cm) : 23 , Width (cm) : 18 , Height (cm) : 20
Postcodes - Collection Postcode : BS3 2PY
Maximum liability for loss or damage £60.00 (Subject to points 1, 2 & 3 below)
Declared Value (GBP) - 30.00
Description of goods - Misc
Collection Date - Date : 20/07/2011
Collection Time - Collect between 9am and 6pm

that was my order, from the UK to France. A Dog Crate so we had a few emails to and from

email from parcel please...

Good afternoon ********,

As per our conversation on the telephone this afternoon I have outlined below the reason for the additional charges from UPS:

You declared the parcel on the online booking form as 1 parcel @ 15kg – 23 x 20 x 18cm and this was processed through the website with an accurate price for this size of parcel.
UPS picked up the item up and this was put through the scanning machine at the depot which measures the weight and dimensions to assure that customers are billed accurately.
UPS measured this parcel as 15kg – 145 x 82 x 66cm, which is billed at a volumetric weight of 157kg due to the size and in turn the space taken up on the van by this single parcel.
This is calculated as such: Length x width x height = ??? and then divide by 5000. So on this occasion; 145 x 82 x 66 = 784740 divided by 5000 = 156.95kg.
If these details had been entered into the parcels please website accurately the website would not have generated a price as this is too large and would have suggested you call us to look at alternative methods of shipping.

We did think that perhaps you had misread the instructions and entered the dimensions in inches, but as discussed on the telephone as inches your measurements would have equaled 58 x 51 x 46cm.

UPS have billed us based on the accurate details of 145 x 82 x 66cm (which seems more likely as you have told me this is a dog crate) and due to the miscalculation UPS have charged us accordingly. We of course, in turn must bill this back to you, the customer, and there is a difference to pay of £103.46. This includes vat.

We can accept payment by debit or credit card or by Paypal.

Please let me know how you wish to proceed with payment if you have any further questions.

Many thanks and looking forward to hearing from you,

my reply

[FONT=&quot] have just called my dad, (as i said i would) and we have just measured the crate that was sent out.

Unfortunately those you have quoted me from UPS are wrong, although so were my orignal quote on your website.

Actual size is 43 x 49 x 56 cm and was 15kg

checking your website based on those new readings the bill should of been £14.00 + VAT. which equates to about £2.00 being owed in total. I paid £12.50 + Vat = £15.00

Can you ask where UPS got these measurements are from? This is most definately not from the parcel i sent.. could they have been confused with someone else's.[/FONT]

A month later after asking that seeing as i have heard nothing for a while that i could assume the matter was closed..

[FONT=&quot]Apologies for not coming back to you sooner on this. I have spoken with our fianc! dept this morning and I can confirm that there is no additional payment required. This was a mistake made by UPS.[/FONT]

[FONT=&quot]Please accept our apologies for any upset caused. We appreciate your co-operation; you’re photograph and detailed explanation helped us to sort this matter with UPS.[/FONT]

[FONT=&quot]Many thanks again for choosing Parcels Please and we hope to work with you again going forward,[/FONT]

[FONT=&quot]With much thanks and best regards,[/FONT]

So glad i took photos of dog crate, showing my dog and my kitten along side it to show its size.
I was so angry at the time that they thought they could try and get a further £103 out of me, but i am hearing more of UPS and their charges.

I will use parcel please again as they are cheap, but will be taking pictures and measurements just in case.

pendulum

Mupette wrote: »

I was so angry at the time that they thought they could try and get a further £103 out of me, but i am hearing more of UPS and their charges.

But the fact is, you gave them dodgy measurements in the first place. Why did you do that?

Mupette

pendulum wrote: »

But the fact is, you gave them dodgy measurements in the first place. Why did you do that?

why did i do that? it wasn't dodgy it was a genuine mistake, which i corrected as soon as this all came up.

Point is, the extra fee they tried to get me to pay was wrong, as you can see in the emails above by remeasuring my crate i would owe parcel please an extra £2, and over the phone i did say this to them and was willing to pay the extra £2 there and then, as we recalculated using their own website to make sure.

It was UPS that messed up, we can only assume that their machine messed up or they got my measurements confused with someone else.

The pictures i sent them clearly showed how big (not as big as UPS claimed) the crate was, my jack russell couldn't get into the crate as he was too big... suplied them with a picture of my dog stood by the crate and my kitten inside, it was obvious the crate wasn't as big as was claimed. (see last email parcel please agrees)

pendulum

They might have messed up with the measurements, but so did you. Why do you think it's OK to be angry at them despite the fact you did the same thing?

Your revised measurements of 4[FONT=&quot]3 x 49 x 56 cm are extremely small for a dog box. I keep a measuring tape in my desk and I've just got it out. To fit a dog inside that, well, you're talking a dog less than the size of a cat. My cat box is at least twice as big as that. You'd struggle to fit a poodle inside there. I think the same as the courier did, you're doing something like measuring in inches thinking it's CM.

Edit: And that's the external size of the package, including exterior packaging etc. The actual room inside for a dog would be even smaller! :eek:
[/FONT]