Nobody incl. the Santander branch manager knows how to stop the charges. CAN YOU ?

noizeuk

krisdorey wrote: »

noizeuk : I'd agree as most banks only recalculate to one previous interest period for rolling fees, but some banks can recalculate to month-N where N could be infinite. I know I certainly coded this option in one of the banking systems I helped develop and it was an "adjustable" variable that could be set by the bank so previous rolling fees could be impacted (especially if fees were then back valued) pretty much to inception date.

This was more if the customer had been applied the wrong credit/debit rate since inception and this was then corrected months/years down the line and a recalculation was needed by the system and not a human.

But in the main you are right, which is why in my first few posts I suggested statements to current month and two interest calculation periods previously.

I highly doubt this is the case, but I know that if there are previous instances where s/he has requested changes or the bank have changed certain aspects of the account, notice would have been given and it would be on the statement. Moreover, s/he said the account hadn't been used in one post, but a fault with the debit card in the OP. Seems like a bit of a contradiction which leads me to think there was a transaction on the debit card he doesn't agree with. This is as clear as mud, and not because of the proposed wrong doings of Santander, but the his/her willingness to rant over providing actual useful facts.

DevCoder

I also highly doubt this is the case as it is extremely rare for this to get to the point to be be visible to the customer (most banks realise their mistakes before the customer gets to see it).

But without more information from the OP, such as the basic current period - 2 interest calculation periods then Im a bit lost as to how to help.

lanza

NO (the correct answer)

krisdorey wrote: »

noizeuk : I'd agree as most banks only recalculate to one previous interest period for rolling fees, but some banks can recalculate to month-N where N could be infinite. I know I certainly coded this option in one of the banking systems I helped develop and it was an "adjustable" variable that could be set by the bank so previous rolling fees could be impacted (especially if fees were then back valued) pretty much to inception date.

This was more if the customer had been applied the wrong credit/debit rate since inception and this was then corrected months/years down the line and a recalculation was needed by the system and not a human.

But in the main you are right, which is why in my first few posts I suggested statements to current month and two interest calculation periods previously.

That might explain it, if fragments from the original charge remained unpaid, even if the debt was settled in so far as the balance appeared settled to staff.

The fragment might remain in the system only to be back calculated and resurface at later date, obviously now magnified by each month that had passed when similarly unsuccessful attempts were made to pay it off. So basically the system might only require as little as a £1 of debt generation to restart a rolling charge.

I wont ask you if you think this has been intentionally built in.

noizeuk

It's most likely that the balance has been paid off with charges pending that have accrued since the last charging period. Thus taking the balance overdrawn and applying a fine to the account (all charges will debit regardless of the balance). If the balance is taken overdrawn, it will then qualify for another charge. It will take as little as one day to become chargeable and this may also start debit interest accruing (this may already be the case).

Rinse and repeat.

lanza

NO (the correct answer)

noizeuk wrote: »

It's most likely that the balance has been paid off with charges pending that have accrued since the last charging period. Thus taking the balance overdrawn and applying a fine to the account (all charges will debit regardless of the balance). If the balance is taken overdrawn, it will then qualify for another charge. It will take as little as one day to become chargeable and this may also start debit interest accruing (this may already be the case).

Rinse and repeat.

After each time the monthly charges were paid off the system was queried for pending charges, cash was even left in the account to cover any that might restart just in case which involved calculating the maximum that might incur.

None of these efforts made any difference. The charges restarted from some fragment that is hidden from the staff. These charges do not look for any account balance to swallow up and settle itself until after the charges run an algorithm that allows them to compound on themselves.

It never makes any difference what is paid afterwards. There is always a fragment remaining that is ready to restart. A fragment that is not interested if the account has an available balance that can settle that fragment.

After 4 months of paying these every month which involved staff and the manager trying to stop charges restarting, the manager had to close down the account and could not explain what was going on.

pmduk

So... the account is closed. Are you happy now?

IrishGypsy

YES of course they can stupid (and pray tell how)

lanza wrote: »

After each time the monthly charges were paid off the system was queried for pending charges, cash was even left in the account to cover any that might restart just in case which involved calculating the maximum that might incur.

None of these efforts made any difference. The charges restarted from some fragment that is hidden from the staff. These charges do not look for any account balance to swallow up and settle itself until after the charges run an algorithm that allows them to compound on themselves.

It never makes any difference what is paid afterwards. There is always a fragment remaining that is ready to restart. A fragment that is not interested if the account has an available balance that can settle that fragment.

After 4 months of paying these every month which involved staff and the manager trying to stop charges restarting, the manager had to close down the account and could not explain what was going on.

I'll actually give you a reply to this as this is, pretty much, your first non-font abused post in this entire thread.

Daily fee charges accrue on a daily basis based on the balance of the previous day (as the current day has yet to 'finish'). If there's a 'fragment' of a charge left in the system that hasn't yet been posted to the account (because your statement date has yet to roll back around), then the staff won't immediately know they're there. Authorised or Unauthorised Daily Fees are only made visible on our systems once the new statement date arrives.

So if you were -£20 in one statement period, then that'd trigger 1 x Paid Item Fee + X days of Authorised or Unauthorised Daily Fees (up to the max number of days that the account allows, could be 10, 15 or 20 days).

If you then say, cleared the £20 before the next statement was generated, the Paid Item Fee + the accrued Daily Fee will still be waiting in the wings and will be available on the system (and your statement) when your next statement is generated.

If the funds aren't there to clear those charges (due 21 days after the statement is generated), that'll trigger further days of Authorised or Unauthorised Daily Fees (depending on the Overdraft state you're currently in) until they're cleared (or the max number of days hits first), but Santanderwon't charge a new paid item fee (even though they always 'clear' their own charges if the funds aren't there on the day you were pre-notified in your statement that they'd be debited).

So what I previously suggested about the statement date being changed up front IS what needs to happen to allow staff to actually see what's due.

So if your statement is generated on, say, the 10th of the month, (and you're still overdrawn for whatever reason), if the staff manually alter the statement date to the 11th of the same month then by leaving 1 x day of unarranged or arranged OD fees in the account, the account can be closed successfully.

The main problem happens when charges aren't cleared in full and everyone (i.e. staff + the customer) waits for the next statement to be generated (so they can see what's due), but by this time the account has already been racking up additional daily fees in the background (because the account is still technically overdrawn).

Changing the statement date to the day after the latest statement solves this problem from reoccuring and I know it does because I've done it often enough for customers to know!

iesous23

YES of course they can stupid (and pray tell how)

so after reading through this complete and utter garbarge from the OP i decided to sign up and say something.

It is all your fault that you got the charges, your very second sentence you say your debit card had a fault! NO, its quite clear that you spent money that you didnt have in the account, regardless if you have an overdraft or NOT in your case they will honor that money and it will send you overdrawn. Then you have had charges that send you over again and again.

If this isnt the case, just what fault did your debit card have that put charges on your account?

lanza

NO (the correct answer)

iesous23 wrote: »

so after reading through this complete and utter garbarge from the OP i decided to sign up and say something.

It is all your fault that you got the charges, your very second sentence you say your debit card had a fault! NO, its quite clear that you spent money that you didnt have in the account, regardless if you have an overdraft or NOT in your case they will honor that money and it will send you overdrawn. Then you have had charges that send you over again and again.

If this isnt the case, just what fault did your debit card have that put charges on your account?

he he what a nutcase. You need to try better than that if you think thats all its going to take to wind me up. I had to thank you for making me laugh that you actually bothered registering an account to post THAT !

lanza

NO (the correct answer)

mind you I do wonder if a lot of people here really are the genuine sycophants they make themselves out to be, and its not just a case of get a kick from blaming the customer.