Halifax selling credit cards by asking me to call back about my account

ses6jwg

lippy1923 wrote: »

Take it from me- Most staff really don't want to be doing it!
Its a pain in the *** for customers, but imagine you being forced by your manager to call up/write letters to customers to try and sell, knowing full well how bad the approach is.
I remember cringing everytime the phone rang and someone said it was a customer returning my call/letter- I would secretly pray my customers just ignored my letters lol.

Agreed.

There are times when I absolutely having to push products on customers knowing full well they just aren't interested and will simply say no.

However the other flip side of the coin is many customers are poorly educated financially and had I not asked they would have been disadvantanged. The case in point recently being the old couple I asked about home insurance on the counter on the off chance. Sat them down with their documents they had just renewed every year without question. Managed to set them up with a better quality policy for £360 less a year than they had been paying.

dixon-bainbridge

pinkdalek wrote: »

When all is said and done a simple "No thanks" is all you require whether you are asked face to face, via telephone or via a letter. You can opt out of marketing via mail,text,phone & internet.

How would you feel if nobody informed you of any products or services? Not everyone out there keeps themselves up to date with finance matters and rely on their banks to tell them. How would you feel if the bank were concerned about possible fraud on your account and did nothing about it? The reason why the letter has gone out is because the bank has either not got your correct phone number, or has tried to contact you on numerous occasions but not been able to do so.

Firstly, of course if there is suspected fraud you would want your bank to contact you but that's a completely different subject and reason to contact you

Secondly, I don't think it's the fact they are marketing is the problem the OP has, the OP is angry about the way they went about it, by writing a vague letter which gives you no indication of what they want means you are more than likely going to ring. Had they said something like "please call us to discuss transferring to one our credit cards" then the OP could have made a choice on whether to call or ignore it.

Mandelbrot

lippy1923 wrote: »

Not saying its right in any way! I suppose it depends what company you work for but asking to be listed as no marketing calls/letters doesn't always work.
I remember having a massive rant with my ex manager as she was insisting I call a customer with a 'No Marketing calls/letters' flagged on their file. I didnt want to for this reason.

Perhaps you could have mentioned the 6th Data Protection principle ...

From an ICO guide :
"the sixth data protection principle says that you must process personal data in accordance with the rights that the Data Protection Act gives to individuals."
... these rights include
• a right to prevent processing for direct marketing;