We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The Great 'Garden XL refused to sell me 500 BBQs at £3.19 each' thread

brettcta
brettcta Posts: 4,693 Forumite
Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
edited 26 February 2012 at 8:12PM in Consumer rights
I'm getting this in now before the forum is bombarded tomorrow by teems of cretins signing up and lambasting Garden XL for their price error. this can be a one-stop shop for people to claim entitlement for a blatant and obvious misprice, rather than cluttering up the forums

Points to think about before posting:

a BBQ for £3.19? in what world would you ever expect this to be a genuine price?

yes, you may have received an order confirmation, but that doesn't mean diddly squat, only when the money is taken and the item is dispatched does that form a contract

no, you can't force them to sell anything to you, so move on.

that is all

for anyone not quite sure what i'm on about, see here:

http://www.hotukdeals.com/deals/bbq-deal-century-weber-47cm-compact-charcoal-bbq-3-19-delivered-garden-xl-1153347
helpful tips
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
«1

Comments

  • unholyangel
    unholyangel Posts: 16,864 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Interestingly, their website doesnt seem to mention when a contract is formed.

    However, it does contain the paragraph below:
    If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to proceed with the order. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • brettcta
    brettcta Posts: 4,693 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Interestingly, their website doesnt seem to mention when a contract is formed.

    However, it does contain the paragraph below:

    the confirmation emails say that no money will be taken until the item is dispatched
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • It doesn't help matters when you get the "bargain" mentioned on another MSE board
    https://forums.moneysavingexpert.com/discussion/3816417
    and the opening poster stating "Obviously a miss price but its worth a punt! (RRP is roughly £60)".

  • unholyangel
    unholyangel Posts: 16,864 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 26 February 2012 at 8:22PM
    brettcta wrote: »
    the confirmation emails say that no money will be taken until the item is dispatched

    But does it state at which point a contract is formed?

    In a bricks and mortar shop, offer + acceptance = contract, online.....its not as clear cut as that which is why retailers should specify when a contract is formed in their T&C's. Whether it be on payment, on them sending the goods, on confirmation email etc.

    Ah someone on the thread shaun linked posted the confirmation email:
    Thank you for your order. This email is an acknowledgment of receipt of your order, and your offer to purchase these items is not legally accepted until we send you an email notifying you that the items have been dispatched.

    So contract is formed on dispatch, not on payment or confirmation email etc.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • unholyangel
    unholyangel Posts: 16,864 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It doesn't help matters when you get the "bargain" mentioned on another MSE board
    https://forums.moneysavingexpert.com/discussion/3816417
    and the opening poster stating "Obviously a miss price but its worth a punt! (RRP is roughly £60)".


    Katie Price?
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • boobies
    boobies Posts: 283 Forumite
    brettcta wrote: »
    I'm getting this in now before the forum is bombarded tomorrow by teems of cretins signing up and lambasting Garden XL for their price error.

    Summed up well - there are people already having a go at the retailer on the Facebook page. Pretty low behaviour, and gives a very poor view of MSE and HUKD.

    http://www.facebook.com/GardenXLdotcom
  • boobies wrote: »
    Summed up well - there are people already having a go at the retailer on the Facebook page. Pretty low behaviour, and gives a very poor view of MSE and HUKD.

    http://www.facebook.com/GardenXLdotcom

    I saw that.

    I also saw people posting on the facebook page earlier "thanking" them for their bargain in getting the oh so cheap BBQ and other stuff which had been priced at £0.

    Nothing like giving the retailer the heads up, eh? :rotfl:

    I like a bargain as much as the next person but c'mon. This was never going to happen.
    :hello:

    Engaged to the best man in the world :smileyhea
    Getting married 28th June 2013 :happyhear:love:
  • squeaky
    squeaky Posts: 14,129 Forumite
    10,000 Posts Combo Breaker
    Hi, I'm a Board Guide on the Old Style and the Consumer Rights boards which means I'm a volunteer to help the boards run smoothly and can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of MoneySavingExpert.
    Never ascribe to malice that which is adequately explained by incompetence.
    DTFAC: Y.T.D = £5.20 Apr £0.50
  • My favourite comment on the FB page

    "If an item is mispriced in a shop then you get it at that price" followed by the same person saying " I work in retail so I know the legality of it"

    heh heh
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    This makes me chuckle

    if my order isnt honoured at the price stated, i want a refund and my account and details erased. Thankyou



    I'm sure B&Q won't be that bothered if this is the mentality of the customer
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 346.5K Banking & Borrowing
  • 251.3K Reduce Debt & Boost Income
  • 451.3K Spending & Discounts
  • 238.7K Work, Benefits & Business
  • 614.1K Mortgages, Homes & Bills
  • 174.7K Life & Family
  • 251.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.