Easyjet flight: theft from luggage

Letscatchem

Flew to Barcelona on Wednesday 22 Feb 2012, Easyjet advised all passengers at the end of the boarding line that their bags may not fit in the cabin so we could check them in at no cost. In our suitcase was £450.00, in Euros. It was padlocked and in a white envelope hidden amongst the clothes. We were told to put the bag by the steps to the plane, where we watched it until a handler carried it away, and we boarded the plane. When we got to Barcelona, the suitcase had been opened and the money had been stolen. Reported the theft to Menzies at Barca.

This must happen EVERY day when hand luggage is put in the aircraft hold. These handlers KNOW that there are valuables in these bags as they were intended for the cabin. We expect a lengthy battle to get this money back, so does anyone on here know the best course of action to take.

We have gone direct to Easyjet, and reported the theft to Menzies Aviation and may claim on insurance, and expect it to take ages - but this is actual THEFT, by staff at Menzies Aviation/Easyjet, not 'loss'. Cannot believe the people who do this every day and get away with it. After all the security one goes through to get the bag onto the plane just for some bloke to open it and pilfer and do what they like. Surely the airlines have to take steps to protect luggage being opened etc?

Cannot imagine this happening in the US. So why here, in a massive airport like Luton?

antenna

Why was your cabin/hand luggage padlocked?......apart from that,a much better alternative to a padlock is a strong cable tie that has to be cut off at your destination and is easily spotted when retreiving your luggage if it has been tampered with.

Biggles

Duplicated thread
https://forums.moneysavingexpert.com/discussion/3816993

sharalee99

Did you have travel insurance?

flcurato

I just flew from Rome to Lisbon, I had left my iphone in the luggage drop off and of course it got stolen. What can I do? The people working in easyjet didnt tell me to take my valuables... Immediately when arriving at the airport in Lisbon I went to the police to claim... easyjet said they couldnt do anything... what can I do??

Caz3121

flcurato wrote: »

I just flew from Rome to Lisbon, I had left my iphone in the luggage drop off and of course it got stolen. What can I do? The people working in easyjet didnt tell me to take my valuables... Immediately when arriving at the airport in Lisbon I went to the police to claim... easyjet said they couldnt do anything... what can I do??

I would think it common sense not to put valuables into the hold rather than needing to be told.
As well as getting the phone barred, make sure you get the IME on the phone blocked so it then becomes a lump of plastic that is useless to anyone
Contact your travel insurance and see if they will cover anything

katejo

Caz3121 wrote: »

I would think it common sense not to put valuables into the hold rather than needing to be told.
As well as getting the phone barred, make sure you get the IME on the phone blocked so it then becomes a lump of plastic that is useless to anyone
Contact your travel insurance and see if they will cover anything

Several years ago I padlocked a case on a return trip from Spain. When my case reappeared on the carousel back in London, I found that someone had tried to force the padlock and, when that failed, had slashed the case round one corner with a knife. I lost nothing as the case only held dirty clothes but decided that the thieves had slashed it simply because of the padlock. i went straight to the baggage office and they handed me a new case on the spot. They must have been used to this happening. I would never put anything valuable in a case in the hold.

thegirlintheattic

Why did you not take the money out and put it on your person?!

Fishingtime

flcurato wrote: »

The people working in easyjet didnt tell me to take my valuables...

Awww you poor thing
I will ring Easy jet for you and tell them the next time you fly with them, To get someone to hold your hand for you.

Are you serious ?
You did not think to take your valuables with you