Ebay case - anybody have advice on this one ?

Inigo_Montoya

edited to keep details less public

hermum

How much did the postage actually cost & how much did you charge?

Caroline73_2

As I see it, they ordered the item to be delivered by recorded delivery. They didn't get this so its item not as described IMO.


I'm with the buyer.

Edited to add - the buyer may have only paid a penny, but that's what the auction was started at by the OP. The buyer may have been prepared to spend a lot more, but didn't need to as they were the only bidder. If the OP felt they wanted more for the item then they should have started the auction at a higher price. Or have I missed the point?

Inigo_Montoya

edited to keep details less public

hermum

I've just re-read your posts & you sold it for 1p? I take it that you charged more than the stamp price & packaging costs on the p&p, else you would have paid to sell an item.
I don't know what Paypal will decide but I would state that you are happy to refund on return of the item. Paypal don't insist on partial refunds.
Whatever they decide though you are going to get neg FB & a low p&p rating.
It sounds as though your buyer is someone who possibly trawls through listings to see if he can get something for nothing.
What is his feedback like & what does he leave for others?

hermum

What sort of packaging did you use?
Was it something that you paid for?
Why did you start something at 1p? Were you hoping for a few bidders?

Inigo_Montoya

Ive edited my posts above as I dont think its a good idea to be too specific while the case is still open

Without being too specific I made about 20pence on the sale after postage & the paypal fee (the actual postage was about 50pence less than I charged) - certainly not enough to cover a £1 refund

the item was just something I had no use for & wanted to get rid of so I wasn't bothered too much if I didnt get much for it

Next time I'll just offer things on freecycle - it will be cheaper

Inigo_Montoya

There is an option in the paypal dispute where you can choose to ask the buyer to return the item for a full refund

So basically he now has the option to return it to me by recorded delivery which will cost him about as much has he paid for the item

I was almost certainly going to win the case but Ive selected that just so I dont have to read his whining emails anymore

caeler

Hi OP - I can't see you answered the main question - why did you list for RD and not send RD? Was it just a simple error and the actual P&P listed was what is cost you to send but you sent it 1st / 2nd class instead?

mtc95

caeler wrote: »

Hi OP - I can't see you answered the main question - why did you list for RD and not send RD? Was it just a simple error and the actual P&P listed was what is cost you to send but you sent it 1st / 2nd class instead?

I think the OP did answer this in post #8