Tesco Self-Service Coin Counters

jenniewb

I don't trust these machines for coins. Many times in the past I've put in coins and counted as I went, yet the machine didn't count all the coins! Its happened to me more times then I can count and is the reason I count as I do, I now mainly pay by card.

VoucherMan

jenniewb wrote: »

I don't trust these machines for coins.

I was sceptical about these when local Tesco first got them (can't think why I'd not trust Tesco !!) so I'd count the change before putting it in.

Always spot on.
Doesn't matter now as Asda's had them installed on some of their new self service tills so no need to go to Tesco.

little_miss_spender

These are a great idea so i thought !! Until my daughter was going away to amsterdam and thought at the last minute she would cash in all her change so she would have a bit of extra spending money.

She didnt finish work until 8pm so we went to our local sainsburys store which closes at 9pm.she started emptying her change into the machine but then it stopped her at £14 to say it was full and couldnt change any more. So never mind we thought these things happen so we went to the till with the voucher and the nice lady changed it for us. I knew there was one at the local tesco which is 24 hours and is a massive newly refurbished extra store. so off we went in with a bag full of change and about ten minutes later it had racked up £57.00. so my daughter made up with her new found fortune went to the lady on the till by now it is ten past ten.
the lady said "Oh no no I cant do that you will have to go to customer services" So I said okay. Then she said " But its closed".
I said okay I appreciate that it would be closed at ten past ten but when did it close? She said it closed at ten.
I thought this is daft, i told her that my daughter needed it for her holiday in the morning and she couldn't wait till ten the following morning to get her money.She said sorry nothing she could do but i could ask a manager to authorise it if i could find one.

So off we went on a hunt around this huge store, finally, and twenty minutes later we found a manager, who was obviously trying to avoid us as he scurried up the aisle, he must have noticed I wanted to speak with him. I finally caught up with him,and he turned out to be a bit miserable in fact no personality whatsoever.

He made me follow him back to the the self service checkout without speaking to me whatsoever as i went on apologising that i was bothering him and i knew he must be busy all that nice pleasant respectful stuff that my mum taught me and still no sound out of his mouth.:o

He then asked some woman in a tesco suit if she could change the voucher.

She looked at us as if we had just asked her to put her hand in a deep fat fryer. She said NO NO I cant do that its store policy only Customer services do it and they are shut.

I said hang on a minute here the lady over there said find a manager to authorise it because she couldnt do it so I went to find one now i have i would like him to sign this voucher and you give me my money simple as that, just like it says on the voucher here and pointed out the bit that states (managers authorisation signature). so if he is the manager then surely he can authorise it, and you can open your till and give me my money, and i will be on my way.
They both smirked at me as if i had just told them a rude joke. I said why are you smirking she said you could always spend it in here on shopping.I am now getting a tadge worked up, these idiots were taking the mickey out of me.

I said i don't want shopping i want this changing for money which is in that machine now and in your store so you are withholding my money so i want it now thank you.

So then she started off on her rant she said no dont you understand, what do you think this is! We don't have enough staff on at this time of night to be messing around opening up the customer service till, and I haven't got the key, and it has a special code to be able to change the voucher. and i don't know it anyway.

I was getting really annoyed by this time at the way i was being spoken to as if i was an idiot and being patronised. I said are you telling me that i have just been to a very small Sainsbury's store, and the lady on the cigarette counter managed to cash the voucher no problem just as they were about to close and managed to do it with a smile on her face.

But you on the other hand are in a huge 24 hour Tesco all singing all dancing (Every little helps store) and between you and the night manager neither of you has the authority or just haven't got a clue about how to cash one of these vouchers. You use excuses like you don't know the secret davinci code, and the manager hasn't even got a key for the till. You must be joking!

She then jumped in and told me that i should have read the terms and conditions on the coin star voucher. I said that's a bit too late when you have chucked all your change into the machine, because you don't get it until the end, and unfortunately i am not psychic, and you don't have any signs up informing anyone that if they come after ten o'clock you can't cash your voucher at the tills.

Instead you will be faced with a manager and his side kick, that are unhelpful ,patronising, rude, and incompetent, and not qualified enough, and don't have enough experience, or been trained in customer relations to be able to do their job efficiently.

Because in my world a manager is paid to manage the store, and all the equipment in it, and all the staff. Therefore you should be able to any job in the store, and work any piece of equipment, otherwise why would you be getting paid more than the rest of the staff. when you obviously haven't a clue what you are doing.

However after all this you can not get blood out of a stone and i was becoming bored with trying to get any sense out of this couple of jokers it wasn't getting me anywhere, and i thought that the security guard was going to escort me out so to save embarassment i left saying that I would complain, but it probably won't get me anywhere. but i was fuming. I had spent all that money in petrol driving to the next town. to a place where i never expected to have a problem. and never in a million years did i expect a stand up row. arrhhhh mad as hell!!:mad:

dibuzz

Little Miss Spender this (old) thread was talking about the self service tills not the coin star machines.
On that note though I recently noticed my local tesco has put an insert into the coin tray so you can't just pour the coins in.

custardy

little_miss_spender wrote: »

Because in my world a manager is paid to manage the store, and all the equipment in it, and all the staff. Therefore you should be able to any job in the store, and work any piece of equipment, otherwise why would you be getting paid more than the rest of the staff. when you obviously haven't a clue what you are doing.

I know its off topic. However its a little naive to assume some employed to manage a unit(for any sector) would know all the jobs/equipment under that roof.

Ezmondino

little_miss_spender wrote: »

Because in my world a manager is paid to manage the store, and all the equipment in it, and all the staff. Therefore you should be able to any job in the store, and work any piece of equipment, otherwise why would you be getting paid more than the rest of the staff. when you obviously haven't a clue what you are doing.

custardy wrote: »

I know its off topic. However its a little naive to assume some employed to manage a unit(for any sector) would know all the jobs/equipment under that roof.

I don't want to join the off topic, but you know, can't help myself.
A manager is there to give their staff the tools to do their job. They are not there to know every job.

Ezmondino

Now back on topic, I always use the self service machines. Some people like human contact, personally I quite like avoiding the chit chat.

[Deleted User]

Hi,

charity collection boxes take small change as well, glad to get it.

DigForVictory

I've been training the young in use of self serve & whilst it saves my back (&, with careful observation, the eggs), it's pricey.

If I can turn them loose on a packet of polos and a fistful of shrapnel, so much the better. Most of the same skills learned (including how to charm the staff minding said tills) at lower cost per trip!

janiebquick

I discovered that the ones in Morrisons will also do this. However, don't bother with the ones in either M&S or Sainsburys as they will just spit the coins out once the item has been paid for.