HELP t mobile contract... Is it legall

luvmydad

I recently got my daughter a new contact phone with tmobile. The contract agreement I signed states that the monthly payment should be taken from my bank account.

I already have a contract with tmobile which is due to end in may but it is being paid by my ex partner from his account.
My problem is that tmobile took both payments from my ex partners account
As you can imagine my ex was not happy and has now canceled the direct debit.
It has caused lots of arguments as my ex is saying I must of had his debit card to set up payment.
Is this legal. Surely if I signed a contract that states payment should be taken from my account how have tmobile been able to take the money from my ex partners without his permission.
I want to cancel the new phone contract as I think tmobile have not stuck to the contract I signed but tmobile are saying I can't.
Please can someone advise me on were I stand legally.
I am very very upset and stressed over the whole thing.
Please help
Angela k

grumbler

luvmydad wrote: »

I recently got my daughter a new contact phone with tmobile. The contract agreement I signed states that the monthly payment should be taken from my bank account.

I already have a contract with tmobile which is due to end in may but it is being paid by my ex partner from his account.
My problem is that tmobile took both payments from my ex partners account
As you can imagine my ex was not happy and has now canceled the direct debit.
It has caused lots of arguments as my ex is saying I must of had his debit card to set up payment.

He is wrong.

Is this legal. Surely if I signed a contract that states payment should be taken from my account how have tmobile been able to take the money from my ex partners without his permission.
I want to cancel the new phone contract as I think tmobile have not stuck to the contract I signed but tmobile are saying I can't.

I don't think that the details of DD are a part of the contract. However, generally they need your authorisation for setting up a DD. You can cancel it, but according to the contract you must pay the bill. There are various ways of doing this.

Please can someone advise me on were I stand legally.

Difficult to say, but it is a norm for companies to combine all accounts in one for the same customer. For one account it is impossible to have two different DDs. Set the DD to either your or your partner's account. You have enough time after receiving the bill to sort it out between you and to transfer the required amount. Transfers are instant nowadays.

Guys_Dad

1. Best tell ex that if T-Mobile don't sort this out,he did the wrong thing by cancelling the DD and it will be his credit record trashed!!!

2. Just get t-mobile to transfer the DD's to your a/c. It is their mistake.

3. So you made a bad decision with the new contract and are now out of the cancellation time? That's down to you and just the same as if you bought a car, ran it for 500 mkiles and then found it cheaper elsewhere. No sympathy there.

Buzby

Only the credit record of the contract holder would be trashed, NOT that of the person paying, UNLESS they were one and the same. T-Mobile's T&C's do state that any card details supplied to them can be used to pay the account, and they will retain this information. Which means even if a friend offered to pay your bill as a one off, their card could be used again if other payment methods fail - which is why paying by card is never a good idea, as you have no control.