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Reclaiming the cost of premium rate texts
teasmashed
Posts: 15 Forumite
A friend of mine seemed to be topping up her O2 Pay&Go account an awful lot. When I checked her phone I found she has been charged for unsolicited nuisance texts.
Checking with O2, I found that she was being charged £1.50 for each text, so I'm guessing she has paid about £100 for texts she does not want.
I got her to send a STOP text. She has received another text from another number.
How does she get her money back? O2 seem unable to provide a list of texts & charges although they did give info via chat about one text, so they obviously have the data.
She has requested a list of charges to her account via a Data Protection Act subject request. Why do we have to do a subject request (charge £10) to get a phone bill? We'll see what happens.
Anyone else have experience of this?
Checking with O2, I found that she was being charged £1.50 for each text, so I'm guessing she has paid about £100 for texts she does not want.
I got her to send a STOP text. She has received another text from another number.
How does she get her money back? O2 seem unable to provide a list of texts & charges although they did give info via chat about one text, so they obviously have the data.
She has requested a list of charges to her account via a Data Protection Act subject request. Why do we have to do a subject request (charge £10) to get a phone bill? We'll see what happens.
Anyone else have experience of this?
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