Vodafone contract issue

roeroe

wow.... it dosnt have that sign on the left hand side of my posts for no reason...... i am a newbie (started today)

it was an enquiry, not a post to be made to feel bad about...

this site really is not friendly at all!

roeroe

Noman-B..... thank god for some one nice

i did try to explain but just got horrible replys

Norman-B

roeroe wrote: »

wow.... it dosnt have that sign on the left hand side of my posts for no reason...... i am a newbie (started today)

it was an enquiry, not a post to be made to feel bad about...

this site really is not friendly at all!

Oh yes it is! Rosie, this site is no different to folk in real life, some nice, some not. Try again with more detail. Lots and lots of friendly folk on here.

Guys_Dad

roeroe wrote: »

wow.... it dosnt have that sign on the left hand side of my posts for no reason...... i am a newbie (started today)

it was an enquiry, not a post to be made to feel bad about...

this site really is not friendly at all!

No, don't give up Rosie.

Just spell out a bit more what the problem is. At present there isn't enough info to help you.

Start off with what the basic contracts are (number of minutes/texts/data and how much per month they cost).

Then give us the breakdown of the last month's charges so we can look at where the costs are going.

For example, if the contracts don't have internet included and you have smartphones, then that might explain it.

If you give us enough to work on, then we may be able to help.

Norman-B

Rosie, see what I mean!

chanz4

If your going over the minutes they upgrade the tariff, when the contracts were taken it would of said what was included. Cant you go online and see the bills or even use the internet on the phone.

robt_2

Rosie you still haven't explained what the problem actually is in any detail. People can't help without that. Help people to help you.

OneADay

Hmm - post no. 7 is enough to conclude the OP's nan has 3 contracts in her name which go above the minutes/texts allowed per month and ending up with extra cost. And the bills are only available online.

Well suggest OP gets her nan to work out where the extra cost is coming from by looking at the online bills. And if its obvious that its minutes or texts, then get the tariff changed (upgraded to something more suitable but costing far less than £500 a month).

Or just pick up the phone, ring 191 and ask where the extra cost is coming from and what can be done to reduce it.

Vodafone

roeroe wrote: »

for one i am not a school girl and 2 i work full time

I dont have a bad attitude i am just upset that my nan has to pay stupid prices that arnt explained to her

Guys dad:
thanks, ye i didnt write much info as dont have much time to type in work, but let me start again...... my nan has 3 contracts out with vodafone, it may be our fault that they are over priced, i need to check the bills, but i am wondering if there is any kind of discount or if any one has had a refund with the same issue as there are 3 contracts in my nans name and wasnt informed at any time about these "extra charges" and when she asked if she could have bills sent to her address the ladie said it was only avalible to see online

we took the contract out before christmas as a christmas present for my self, aunt and cousin

(i presume ive without even calling vodafine but just seeing if any one has had the same issue and where they got?)

thanks

Rosie

Hi Rosie,

In order for us to be able to look into the concerns you've raised could you email us with the relevant details via the Contact us form here quoting the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches us could you update the thread with this and we'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

spiro

roeroe, this first thing you need to understand is that loads of people come on here complaining or trying to get out of mobile phone contracts/bills that they took out and can no longer afford/dont want to pay for various reasons.

In order for members to assist you you need to provide more information. In this case your post would be a lot better if is said something like:

My nan has 3 VF contracts, 1 is £40pm for x minutes etc, 1 is £45pm for y minutes and z mb internet and 1 is £50pm for w minutes, t texts and x mb of internet but she is having to pay over £500pm. The £40 is always £130, the £45 is £170 and the £50 is £200.

That plus details of what the extra charges are for would be ideal.

As to seeing her bills, you can access them online for her and print them off.