vodafone - not a customer but opened a new credit account on my credit file

kutuboy

Hello There
I am being alerted by credit expert about Vodafone opening up a new credit account on my name on 16/01/2012. This is incorrect as I am not a customer of vodafone. Initially i ordered a sim only monthly contract but has cancelled it well within the 7 days period. First time, they didn't cancelled so i called them and cancelled it and got it confirmed from the service person. She didn't gave me a call reference number but assured me that it has been cancelled.

I am really shocked. Can any one suggest how i should approach this issue?

Thanks

Guys_Dad

Get on to Vodafone and double-check that the contract has been cancelled. Ask for written confirmation.

Leave it a week and then check your credit record again.

Lastly, do your research first and don't waste companies' time by ordering and cancelling. A sim is not like a dress that didn't fit.

Vodafone

Hi kutuboy,

I will be happy to look into this for you.

You can contact me via the email address here with WRT135 FAO Heidi in the subject. Please also include a link to your post and a contact number I can reach you on.

We can then take a look and see what has happened here.

Many thanks,

Heidi
Web Relations Team
Vodafone UK