BT BEWARE!!!!!!!! Warning and Vent

POPPYOSCAR

arcon5 wrote: »

They're probably just run as seperate (legal) entities. In the same way One Stop is owned by Tesco by run independantly, different staff/management, etc

Oh just bring back the days when BT Engineers were BT Engineers!!!!!

It really is not fair on customers, no wonder they are losing so many. I always stayed with them thinking I would get better service- more fool me!!

DCFC79

According to wikipedia openreach is a fenced-off wholesale division, tasked with ensuring that all rival operators have equality of access to BT's own local network.

Link(under divisions)

arcon5

POPPYOSCAR wrote: »

Oh just bring back the days when BT Engineers were BT Engineers!!!!!

It really is not fair on customers, no wonder they are losing so many. I always stayed with them thinking I would get better service- more fool me!!

I do wonder where their business will be in 10 years. I'm not sure how many customers they are loosing versus gaining, but I don't know of a single person who has ever been with BT or with BT and been happy!

arcon5

DCFC79 wrote: »

According to wikipedia openreach is a fenced-off wholesale division, tasked with ensuring that all rival operators have equality of access to BT's own local network.

Link(under divisions)

What does that even mean?

POPPYOSCAR

DCFC79 wrote: »

According to wikipedia openreach is a fenced-off wholesale division, tasked with ensuring that all rival operators have equality of access to BT's own local network.

Link(under divisions)

Yes, I see.

So part of BT but completely distanced from them at the same time, and with BT having no control.

So my contract is with BT, but Openreach can charge BT and yet I have to prove to Openreach and not BT that they should not have charged BT in order for BT to refund the charge to me. The world truly has gone mad!!

redpete

POPPYOSCAR wrote: »

So part of BT but completely distanced from them at the same time, and with BT having no control.

So my contract is with BT, but Openreach can charge BT and yet I have to prove to Openreach and not BT that they should not have charged BT in order for BT to refund the charge to me. The world truly has gone mad!!

Your contract is with the retail part of BT, known as "BT", it is up to them to deal with the wholesale part of BT, known as "Openreach". You should not have to deal directly with Openreach at all - just the same as if you had a complaint about something you bought from a shop, you deal with the shop, not with their supplier.

Oh just bring back the days when BT Engineers were BT Engineers!!!!!

Do you remember how much phone bills were when BT had a monopoly on the phone service?

POPPYOSCAR

redpete wrote: »

Your contract is with the retail part of BT, known as "BT", it is up to them to deal with the wholesale part of BT, known as "Openreach". You should not have to deal directly with Openreach at all - just the same as if you had a complaint about something you bought from a shop, you deal with the shop, not with their supplier.



Do you remember how much phone bills were when BT had a monopoly on the phone service?

No I am not dealing directly with `Openreach'. But I have always been under the impression that BT engineers were responsible to BT.It does not sit well with me when BT tell me they need 'evidence' from me in order to take the matter up with Openreach, talking in terms as if they are a different company. My bill is from them not Openreach.

Where are the safeguards to prevent a customer being charged for another customer's job? Do you have to sign for charges?

BT could see(eventually! the attitude at first was that it was not a mistake) from their records that the fault was outside at the pole and that the engineers notes do not make sense,but yet they still have to write to Openreach?? and in the meantime I have to mess around cancelling DDs so that they do not take the charge as it is "in dispute" and only paying the balance. I expect they will charge me for that now as well.They also told me to ignore any letters demanding payment - why send them out in the first place then!

I have always been with BT and never had any problems with them until the last few years. Now it seems service is out of the window.

It might mean cheaper phone bills for some people but this has so obviously come at a lower level of service from BT.

biscit

arcon5 wrote: »

What does that even mean?

Basically BT have gone the way of British gas.

You know how British Gas used to own all the pipes to your home, but then competition was brought in. The ownership & maintenance of the network went to Transco (which later merged with the National Grid), while British Gas became a name for providing the service side- taking your money, buying the gas wholesale, in competition with a whole load of other suppliers. British Gas now own practically no infrastructure in the UK.

Well now BT is in the same boat, it supplies a service over the "local loop" to customers. But those customers can now chose to go with other providers, such as O2, plusnet, tiscali for their landline in the same way as they can go to different companies for their Gas and Electricity.

To ensure that BT does not have an advantage over these competitors the actual physical system has been demerged to a separate company called Openreach. Openreach are a separate company from BT (although I believe both BT and Openreach are owned by the same holding company.)

Openreach now deals with BT as a separate entity in exactly the same way as it would any competitor to BT. This is to promote competition, but does separate the people you talk to from the people who actually do the work.

redpete

POPPYOSCAR wrote: »

It might mean cheaper phone bills for some people but this has so obviously come at a lower level of service from BT.

Imagine what it's like trying to get a problem sorted when your corporate telecoms service provider is company A who have a subsidiary B who provide Intenrnet services that are delivered over telephone lines provided by subsidiary C that use physical lines provided and maintained by Openreach. Then you eventually have to send out one of your own engineers to site to prove to the Openreach engineer that the problem is with their line and not your equipment.