Orange 6 month warranty??

tempsc

I was in touch with Orange today as my Samsung S2 phone wasn't switching on properly. I am 2 days outside my 6 months warranty period and they advise me that the phone is no longer covered! Can this be correct? I thought retailers are compelled to offer 12 months warranty on all purchases. Bearing in mind this phone has a value of £400+, I'm surprised and disappointed by Orange here.

Any comments or solutions?

grumbler

Typically for Orange, they tell you lies.
Their obligations are stated by the SOGA that does mention 6 months. However the only difference it makes is that during the first 6 months if Orange refuse to repair/replace they have to prove that the fault is cased by damage. After 6 months the onus is on you to prove that it is not caused by damage if Orange say otherwise.
Unless it is a refurb, all phones have 12-24 months manufacturer's warranty and IMO after 6 months it is just easier to deal directly with the manufacturer.

Consumer Rights

tempsc

Thanks Grumbler.

Shezz

tempsc wrote: »

I was in touch with Orange today as my Samsung S2 phone wasn't switching on properly. I am 2 days outside my 6 months warranty period and they advise me that the phone is no longer covered! Can this be correct? I thought retailers are compelled to offer 12 months warranty on all purchases. Bearing in mind this phone has a value of £400+, I'm surprised and disappointed by Orange here.

Any comments or solutions?

I had the same problem with my galaxy S2 I took it back to phones 4u who sent it off to samsung who fixed it, tho after a year i will have to send it off myself, samsung do have a 24mtn guarantee on there phones.

Notmyrealname

grumbler wrote: »

. After 6 months the onus is on you to prove that it is not caused by damage if Orange say otherwise.

Wrong. The actual wording is to prove that it WAS caused by a MANUFACTURING FAULT.

grumbler

I know. *IMO* during the first year (at least) any fault is either a result of damage or a manufacturing fault (excluding battery). I think any judge will agree with this, but you feel free to prove me wrong.

keelyann

I am currently looking to get an S2 and have been told by several retailers that Samsung offers a 2 year warranty so maybe contact them directly?