Can see ex-wife's account details on NatWest online banking

nearlyrich

If you can see an account she is using as a sole account on your internet banking site Nat west have a big problem. Before you tell them or her take some screen shots for evidence.

When we got married I sent a letter to Sainsburys bank to change my name on both my sole account and our joint one, they changed my sole account into a joint account and sent a statement out in both names. I got £1500 compensation and a lot of shopping points which kept us in groceries for months. I don't think the OP would be in line for a payout but his ex wife would be.

Paulxo

Yes, it is her single account.

So she gets the compensation eh?

How do you take screenshots???

nearlyrich

If you view the screen and do control C then up arrow and PRT SCR onto a blank word document it usually works, I don't know about Natwest but my bank won't allow right click and copy in Internet banking.

You won't get any compensation because you haven't lost anything.;)

Mozette

Don't look! She is your EX wife - nothing to do with you now! How would you feel to know she had been looking in your account? But tell the bank, this is just WRONG.

Queenie

Paulxo wrote:

....

Any advice gratefully received.

Don't spend over 3 hrs discussing it on a message board; spend a few minutes letting the bank know!!!! :rolleyes:

Queenie

nearlyrich wrote:

If you can see an account she is using as a sole account on your internet banking site Nat west have a big problem. Before you tell them or her take some screen shots for evidence...

?????

Wow! Not sure I'd want someone advising my X to take screen shots of my bank details *before* alerting me or the bank!!!

Evidence of what and for what exactly?? So he has a copy of her private bank details? Surely he his duty is to inform the bank!! He doesn't *need* any "evidence" of her transactions!

nearlyrich

Queenie wrote:

?????

Wow! Not sure I'd want someone advising my X to take screen shots of my bank details *before* alerting me or the bank!!!

Evidence of what and for what exactly?? So he has a copy of her private bank details? Surely he his duty is to inform the bank!! He doesn't *need* any "evidence" of her transactions!

Sorry I just read this and I feel the need to explain that I wasn't advocating OP ripping his ex off, he said what are "our" rights so I took it he was looking out for her still, some divorced people are still friendly. My ex would have cleaned me out LOL:mad:

What I was thinking was that as soon as the bank find out they will immediately close down access to the account and might deny that it happened, if the OP takes screenshots it would prove it really happened and might help his ex-wife to get some recompense from Natwest for their breach of confidentiality.;)

magneto

Paulxo wrote: »

Got divorced two years ago.

Used to have joint account with NatWest, but that split on the divorce.

Just signed up for online banking, and discovered I can see her account details, withdraw money etc....

I don't think she's aware of this!

What are our rights on this? Are NatWest culpable? Are there data protection issues/laws broken?

Any advice gratefully received.

The bank’s duty of confidentiality comes from the JOACHIMSON V SWISS BANKING CORP case. The bank’s duty of secrecy is not an absolute duty and there are exceptions to this duty. Most of these exceptions come from the case of TOURNIER v NATIONAL PROVINCIAL AND UNION BANK OF ENGLAND (1924), but there are also other important exceptions from various statutes.

TOURNIER v NATIONAL PROVINCIAL AND UNION BANK OF ENGLAND (1924).
This famous case listed four exceptions where disclosure can be made without the customers express authority
(1)Under a legal duty i.e. compulsion of Law e.g. subpoena
(2)It’s in the Bank’s Interest e.g. suing for a disclosed amount
(3)It’s in the Public Interest e.g customer trading with an enemy
(4)With the customer’s Express OR Implied consent e.g. bank statements to their accountant

More information on

http://themoneyblog.co.uk/2008/09/10/the-bank-duty-of-confidentiality/

alanq

If the bank is treating the ex-wife's account as a joint account then credit reference agencies may treat the two people as financially linked so their data for one could affect the other. Worth both parties checking their credit references I would have thought.

Paparika

take a screen print, as just reading someone elses post about natwest closing their account and didn't pay his his money from the account because there is no proof there was money in there.