Sky or PlusNet

TomsMom

macman wrote: »

So you are on a Market 1 exchange with no LLU providers.
Therefore, you are on O2 Access (dire). It's a resold BT Wholesale product.
You will not get the cheap Plusnet £6.49 tariff on a Market 1 exchange. it'll be £12.99.http://www.plus.net/support/broadband/products/low_cost_areas.shtml

Not sounding good is it .

Yet I gave my phone number and postcode to the agent at Plusnet this morning, she checked it and confirmed the half price package.

I also checked it online myself and got this (can't put link to page as it has my phone number and post code on)

Price
You can get Value broadband and Talk Evenings & Weekends for just £6.49 a month for the first 3 months, then £12.99 a month after that.

Plus Line rental from £9.49 when you take Line Rental Saver.

Your broadband will be half price for 12 months (you'll still pay for Home Phone).

I really can't be doing with more promises that lead to more lies.

How can I ensure that what is on screen and what's been told to me over the phone is going to be upheld?

I can't do anything about being in an O2 Access area 'cos I don't want to move, but why is it dire?

ETA: Cross posted, I think my last question is irrelevant then.

macman

It's half price for the first 3 months only on the general tariff if you are Market 1. If she told you £6.49 ongoing for 12m under a current special offer, the that is presumably correct.
Ignore the O2 Access comment.
I suggest that you sign up online, then you know exactly what you are getting, go via Quidco to get the cashback benefit too (currently £38 for a phone and broadband sign up).

Podno1

Hi Please see my topic = Plusnet Vs O2 and Sky Broadband problems.

I have had terrible trouble with Sky and have just stopped their service, it was never great but it used to cost me £5 month until recently so I put up with it but they have now put up their charges and I am not prepared to pay them!? :-)

TomsMom

Well, hello Mr B, nice to hear from you. Fancy Master B being almost 1 already - how time flies.

I'm all sorted now. Very happy with the deal from Plusnet. There are apparently only 5 providers from our exchange which was Virgin's excuse for not being able to offer me a discount, although I have to admit to forgetting a lot of what I was told, technical stuff doesn't hang around in the old brain box for very long . Still can't get my head around how they said the account had to be closed as it was in TD's name and it was illegal to carry it on, then in the next breath I was asked if I wanted to continue with it. When I pointed out they'd just told me it was illegal I was told "Well, we can do it". Mmmmmmmmmmm!!!

Anyway, I opted for a year's line rental up front which works out to the equivalent of £9.49 per month, and I got the half price deal for 12 months for broadband and Talk Evenings & Weekends, so that's £3.24 for the first three months then £6.99 for the remainder of the 12 month contract. Got it all confirmed in email. I also asked if I could use a carrier (I use 18185) and that's fine. I don't make many daytime calls so an Unlimited Talk bundle would have been an unnecessary expense. Lovely lady in Sales Team (but of course they all are ), very patient with me and went away and asked questions about this MAC code problem and came back to me with suggestions. They're going to try and grab the line while it's still active so I still don't know if I'll lose my number but they are going to try and keep it for me.

There will definitely be a snot-o-gram going to Virgin when I've switched over. They will probably owe me a refund as my DD is taken on 29th and if they don't alter it I will have paid for 2 weeks I wont be using, I can see another problem there!

I've got myself a gmail addy so I no longer have to rely on any ISP for email so can switch without any problems in future if I want to, will definitely be looking for best deal at the end of the contract.

Thanks for replying, hugs to Baby B, hope you are all OK.

penrhyn

Sorry but you are factually incorrect, there is only one provider at your exchange, BT, whoever you go with you are being provided with a resold BT product. There should be no issue regrading your phone number.

I must say I'm surprised you got such a good deal on a non unbundled exchange but well done to you.

TomsMom

penrhyn wrote: »

Sorry but you are factually incorrect, there is only one provider at your exchange, BT, whoever you go with you are being provided with a resold BT product. There should be no issue regrading your phone number.

I must say I'm surprised you got such a good deal on a non unbundled exchange but well done to you.

Yes, I know it's a resold BT product and they are the "provider" but I was told there were only 5 people offering broadband from our exchange. I can't say for sure that that is correct but both Virgin and Plusnet told me there was very little competition because there are so few suppliers from this exchange (I live fairly rural). I don't know who these suppliers are but I was with Virgin. My son is with what was Pipex (is that TalkTalk now???). Obviously Plusnet. Sky said they could offer their Connect service but not Unlimited. Tesco could offer Broadband only but not calls and line rental inclusive.

I'm very happy with my deal, just hope everything goes smoothly and Plusnet turns out to be as good as most of the reviews I saw when I was doing my research.

kondormid

I also asked if I could use a carrier (I use 18185) and that's fine.

Yes it works but I am having a lot of problems with the quality of 18185 the last month or so and rarely use em.

If your PC in on alot I can vouch for adding plusnets VOIP service. If your call is only one min long then you only pay 1.5p with the voip service as opposed to 5p on 18185 and 20p on plusnet daytime rate.

I can not fault my time with plusnet, the only reason I am leaving them is because the 60gb daytime limit is getting hard for me to keep to now my son is in to video streaming (he can sit in front of youtube all day if I let him) . It is unlimited during the night though, so it used to be great for me and still would be if my lad was up in the middle of the night.

I am not up and with it on all things broadband, but what I do know is that when I moved to plusnet various problems went away. So although I am moving I am staying on the BTW side of things and going to Orange, which I hope are as good.

brewerdave

kondormid wrote: »

So although I am moving I am staying on the BTW side of things and going to Orange, which I hope are as good.

..............suggest you Google HORRANGE problems - their Customer Services are appalling if you have any issues ,either technical or billing wise. They got so bad about 3 years ago that they were going to pull out of broadband supply altogether; they are now just a poorly rated reseller of BTW services:eek:

I actually moved the other way - to Plusnet - my speeds improved vastly and I've only had to use Tech support once via their forums,who solved my issue -and their CSC speak English ..not like HORRANGE'S "Mumbai" call centre ..who speak double Dutch:rotfl:

TomsMom

penrhyn wrote: »

There should be no issue regrading your phone number.

I must say I'm surprised you got such a good deal on a non unbundled exchange but well done to you.

Didn't pick up on this yesterday.

The issue with the phone number is because Virgin wont issue a MAC code - they say they can't do that where it was a deceased's account therefore I am not migrating as it wasn't my account, apparently I will be going elsewhere as a "new customer who has never had an account before" despite their being broadband on my line.

Plusnet told me there is a tag on the line and that it would need to be removed. I can't get a straight answer out of Virgin about why they wont issue a MAC code or whether they will remove the tag or not. Plusnet will look into it and do their best to keep the phone number but can't guarantee it.

It's not the end of the world if I have to change numbers but it would have been much easier if Virgin had been more helpful.

TomsMom

Thanks Andy. I'll check out the links. I will be complaining after I've got the Plusnet up and running, just don't want to jeopardise anything beforehand.

It was actually inferred that I was a liar. I didn't ring up just to specifically say "my husband has died and he was the holder of the account". But I had to ring on 2 or 3 occasions to do with them continuing the contract at the original price as they started to charge for Talk Unlimited and I wanted to know why. They told me it was only for 6 months and I said "my husband took out this contract and his meticulous notes tell me that he was under the impression that Talk Unlimited was included for 12 months, and he has since passed away so I can't discuss it with him". I said that on each occasion. I was told that each agent I spoke to would have picked up on that and told me the account needed to be closed. I suggested they check the recordings if they didn't believe me but they just repeated the agent would have picked up on it. When I rang to close the account I was asked if they could speak to hubby - I replied "only if you've got a hot line to heaven" :eek:. There's been much evidence of the agents not reading the notes on the file. Can't wait to finally cut all ties with them.

I had free activation with PN. I wasn't sure if Virgin were going to ask me to return the router so I opted for a router from PN and that was free, just had to pay £4.99 p+p.