Best place to order flowers online?

Yanick

Case in Question - Ordered flowers for Delivery Mother’s day 2014.
Ordering on-line was straightforward and easy, selected the date for delivery.


Now The bad stuff

• · Flowers arrived in a damaged box
• · Oasis had dried out
• · Excessive bruising to the flower heads
• · Crushed and broken leaves and stems

Immediately contacted iFlorist with my issue they said they could re-ship for delivery after mother’s day, this was not acceptable for me (I needed flowers for Mother’s day). I requested a refund they responded saying I needed to send evidence of the damage which I did immediately (within an hour of receipt of the goods).

• · Emailed [EMAIL="evidence@iflorist.co.uk"]evidence@iflorist.co.uk[/EMAIL] 28/03/2014
• · Raised a support ticket 01/04/2014
• · Re-Contacted 04/04/2014
• · Still No Response - Re Contacted 15/04/2014
• · Still No Resolution Re-Contacted 23/04/2014
• · :mad: First Response from Customer Service 28/04/2014 – An email with a £5 Gift certificate as Goodwill LOL

[FONT=&quot]o [/FONT]I refused the gift certificate – requesting that a full refund was the only option

• · 1 Hour Later Received an email saying Flowers had been despatched
• · Received Un-wanted replacement flowers 29/04/2014

iFlorist in my case have had a no refund policy, Mother’s Day cost me Double because of buying replacement flowers locally. All I required was a refund because my order was damaged and replacement was not an option.

I will never buy from iFlorist / Colonial Gifts ever again


Wish I read Twitter first #iflorist masses of the same complaints

@iflorist [EMAIL="evidence@iflorist.co.uk"]evidence@iflorist.co.uk[/EMAIL] [EMAIL="sales@iflorist.co.uk"]sales@iflorist.co.uk[/EMAIL] [EMAIL="support@iflorist.co.uk"]support@iflorist.co.uk[/EMAIL] [EMAIL="contact@iflorist.co.uk"]contact@iflorist.co.uk[/EMAIL]

sarah69696pink

I use Asda - my Mum always likes what I send

System

ive just received a stunning bunch from my niece from Moonpig

Faith177

I always use Bunches their customer service is fantastic and the flowers always look fantastic and last ages. They have a good range and lots of added extras plus the posy points you get which give you a discount are a nice touch as are the chocolates you get free

ColinFishwick

More :spam: reportedby flowersxxxx

piglet25

iflorist are the worst company - look them up on praise vent and warnings board :O

Filka_2

A couple of times I used this delivery service KZ-Flowers.com to submit to parents in Kazakhstan. Flowers & Gifts come always fresh and on time. : J

rocky_5stars

I go through topcashback and see what florists have good deals on. I recently used moonpig and had some lovely sunflowers delivered in time for a friend

nyg123

I sent some from Debenhams this year. They arrived in time and were very well received. I didn't see them myself as they went to the other side of the country. If going locally I use my local florist who do lovely arrangements a bit cheaper but they only deliver locally.

dottyvintage

To be honest I would just ring up the local florist(to her) and order her a bouquet or whatever from them. At lest you can walk into the shop if you have cause to complain.

:-)