Case in Question - Ordered flowers for Delivery Mother’s day 2014.
Ordering on-line was straightforward and easy, selected the date for delivery.
Now The bad stuff
· Flowers arrived in a damaged box
· Oasis had dried out
· Excessive bruising to the flower heads
· Crushed and broken leaves and stems
Immediately contacted iFlorist with my issue they said they could re-ship for delivery after mother’s day, this was not acceptable for me (I needed flowers for Mother’s day). I requested a refund they responded saying I needed to send evidence of the damage which I did immediately (within an hour of receipt of the goods).
· :mad: First Response from Customer Service 28/04/2014 – An email with a £5 Gift certificate as Goodwill LOL
[FONT="]o [/FONT]I refused the gift certificate – requesting that a full refund was the only option
· 1 Hour Later Received an email saying Flowers had been despatched
· Received Un-wanted replacement flowers 29/04/2014
iFlorist in my case have had a no refund policy, Mother’s Day cost me Double because of buying replacement flowers locally. All I required was a refund because my order was damaged and replacement was not an option.
I will never buy from iFlorist / Colonial Gifts ever again
Wish I read Twitter first #iflorist masses of the same complaints
I always use Bunches their customer service is fantastic and the flowers always look fantastic and last ages. They have a good range and lots of added extras plus the posy points you get which give you a discount are a nice touch as are the chocolates you get free
First Date 08/11/2008, Moved In Together 01/06/2009, Engaged 01/01/10, Wedding Day 27/04/2013, Baby Moshie due 29/06/2019 :T
I go through topcashback and see what florists have good deals on. I recently used moonpig and had some lovely sunflowers delivered in time for a friend
I sent some from Debenhams this year. They arrived in time and were very well received. I didn't see them myself as they went to the other side of the country. If going locally I use my local florist who do lovely arrangements a bit cheaper but they only deliver locally.
To be honest I would just ring up the local florist(to her) and order her a bouquet or whatever from them. At lest you can walk into the shop if you have cause to complain.
Replies
Ordering on-line was straightforward and easy, selected the date for delivery.
Now The bad stuff
- · Flowers arrived in a damaged box
- · Oasis had dried out
- · Excessive bruising to the flower heads
- · Crushed and broken leaves and stems
Immediately contacted iFlorist with my issue they said they could re-ship for delivery after mother’s day, this was not acceptable for me (I needed flowers for Mother’s day). I requested a refund they responded saying I needed to send evidence of the damage which I did immediately (within an hour of receipt of the goods).- · 1 Hour Later Received an email saying Flowers had been despatched
- · Received Un-wanted replacement flowers 29/04/2014
iFlorist in my case have had a no refund policy, Mother’s Day cost me Double because of buying replacement flowers locally. All I required was a refund because my order was damaged and replacement was not an option.I will never buy from iFlorist / Colonial Gifts ever again
Wish I read Twitter first #iflorist masses of the same complaints
@iflorist [EMAIL="evidence@iflorist.co.uk"][email protected][/EMAIL] [EMAIL="sales@iflorist.co.uk"][email protected][/EMAIL] [EMAIL="support@iflorist.co.uk"][email protected][/EMAIL] [EMAIL="contact@iflorist.co.uk"][email protected][/EMAIL]
:-)