Complaint to Ombudsman re. Autorenewal = A Sharp Practice

dunstonh

mikey72 wrote: »

Er, yes there is.

No there isnt. Only some of the board skins have the newbie message. Not all of them.

mikey72

Oh yes there is.

dunstonh

mikey72 wrote: »

Oh yes there is.

oh no there isnt.....:D

mikey72

He's behind you.
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Whiplash claim now probably!

System

mikey72 wrote: »

That contract is between the insurance company and the insured. No where did you sign it, or agree to that.

You entered your details on the payment screen.

You won't get a copy of the renewal either, the policy holder will get that.

I'm certainly not paying my daughters insurance for the next 60 years.

But the point is that you have been informed that it is a condition of the payment and by completing the payment details you are accepting those conditions. If you don't like it then you don't go through with the payment or you ensure that other methods are put in place to stop the renewal on your card going ahead. Ignoring because you don't like it and then whinging is not an option

mikey72

!!!!!! wrote: »

But the point is that you have been informed that it is a condition of the payment and by completing the payment details you are accepting those conditions. If you don't like it then you don't go through with the payment or you ensure that other methods are put in place to stop the renewal on your card going ahead. Ignoring because you don't like it and then whinging is not an option

How are you informed on the payment screen, and we're talking about a third party payment here.

Actually, if you're happy with that viewpoint, fair enough.

You try cancelling someone else's insurance next year, if you believe you'll have the authority to.

dunstonh

The OP is not about a third party payment.

mikey72

We moved off the op in post #5

mildred1978

Sally_A wrote: »

Have just received daughter's renewal invite.

Enclosed were, the cert for next year, the schedule, renewal confirmation (proof of ncb), a renewal notice showing premium at £429.12, their keyfacts/TOBA - and a single sheet advising it will renew automatically - so not overly bombarded with loads of paper. Granted, the autorenew sheet doesn't actually mention that word, it just says "if nothing has changed, do nothing"

I still need to check with daughter that her debit card is still the same, spoke to Lucy in Cardiff, who agreed a pricematch with the Admiral quote on confused.com for £298.74, so there's £130 saved. I also wanted to check that daughters occupation was OK (she's moved from telesales/customer service to graphic design - same company, same office). Also let her know that despite overnight parking being declared as on our drive, she does spend the occasional night out in Bristol and parks at her mates house, not a problem so long as this is her main residence and the car is usually here.

Also tucked in there was a Renewals Service questionnaire, which I would happily complete, it does say to return in the envelope provided.......no envelope that I can see, but this may be in daughters room.

Other than that, as far as I can see, they don't hide the autorenew from you, unfortunately a lot of people just look at the paper with the priice on it and don't read or bother looking at the other enclosures.

Any reason your adult, employed, capable of driving, daughter can't sort out her own insurance? Does she blow her own nose?

dunstonh

mikey72 wrote: »

We moved off the op in post #5

Not everyone has. Thread hijacking is not fair on the original poster. Even if their beliefs are wrong. Unlike the hijacker, the original poster has continued to post on the thread.