Clarks Flashing Shoes!

ThumbRemote

OlliesDad wrote: »

However it could be fair wear and tear. I would argue that a battery powering a bulb daily for 5 months would be deemed reasonable.

In which case they ought to make it so that you can change the battery.

The shoes are sold as a complete item. If, after 5 months, part of the functionality is no longer working then thats not lasted a reasonable length of time.

Hintza

ThumbRemote wrote: »

In which case they ought to make it so that you can change the battery.

The shoes are sold as a complete item. If, after 5 months, part of the functionality is no longer working then thats not lasted a reasonable length of time.

Where does it say that for shoes?

Startrite:-

There is no exact answer to this question. The lifespan of any footwear is dependent on the care they are given and the activities they are subjected to. Invariably with children's shoes the vast majority will become outgrown before they become outworn.

However, for the purposes of our returns policy we define the acceptable period of time for children's shoes to remain in good condition as three months. This means that shoes cannot be returned to us as "faulty" after 3 months as we would automatically deem the fault to be due to normal wear and tear. Your statutory rights are unaffected.

This is company that produces probably the best childrens shoes in the UK.

ThumbRemote

Good to see they note that "Your statutory rights are unaffected.", immediately after trying to ignore your statutory rights.

As you are well aware, within six months it is down to them to demonstrate that a fault is not inherent. They cannot simply pass the onus of proof to the consumer after 3 months, nor can they deem a fault to be wear and tear without even inspecting the product.

Hintza wrote: »

Where does it say that for shoes?

In the SoGA, shoes being 'goods' last time I checked.

OlliesDad

ThumbRemote wrote: »

Good to see they note that "Your statutory rights are unaffected.", immediately after trying to ignore your statutory rights.

As you are well aware, within six months it is down to them to demonstrate that a fault is not inherent. They cannot simply pass the onus of proof to the consumer after 3 months, nor can they deem a fault to be wear and tear without even inspecting the product.



In the SoGA, shoes being 'goods' last time I checked.

At halloween i bought my son a glow stick, however within 2 days it was not glowing anymore. Are you suggesting that as items are not allowed to be made to last for less than 6 months i should be able to get a refund?

There are things that are not designed to last for a full 6 months.

Hintza

A customer cannot hold you responsible for fair wear and tear .