Tesco taken my money and wont refund me!

If_it_can_go_wrong

I have read the post. I obviously just have a different opinion of it to you.
You may be correct to say that Tesco can't refund the money, but you are definitely not correct to say they can't do anything.

hjibds

This once happened to me in Aldi, buying one of the car stereos on offer. Tried to run it through twice and it was declined. Another staff member told her there was a problem with that till and to use the next one. This went through 1st time. I thought all was well until i realised for the £50 stereo i'd been charged 3 time totalling £150!

I went back in to the store an spoke to the manager, he took my number and said he'd deal with it personally. I got a call maybe 3 hours later from him telling me they had found the problem but it would be 3 days before it was returned to my account.

I was then back in Aldi for something else a few weeks later, paying with cash (once bitten) when the manager came out and asked if i was the person that had the payment difficulty a few weeks earlier. When i confirmed this he gave me a bottle of aldi bubbly and a box of chocs to say sorry.

So well done Aldi for that

The money was still with my bank ring fenced, but Aldi were told by them there hands were tied and i'd have to wait the 3 days.
Personally I blame the bank/card payment provider(merchant)

Brian

mattyprice4004

If_it_can_go_wrong wrote: »

I have read the post. I obviously just have a different opinion of it to you.
You may be correct to say that Tesco can't refund the money, but you are definitely not correct to say they can't do anything.

Why would they do anything if the card facility provider had ringfenced the money, and Tesco didn't have it?

If a customer of mine had the same issue, I wouldn't be giving them anything. It wasn't Tesco's fault, it was their merchant account.

Azari

mattyprice4004 wrote: »

Why would they do anything if the card facility provider had ringfenced the money, and Tesco didn't have it?

If a customer of mine had the same issue, I wouldn't be giving them anything. It wasn't Tesco's fault, it was their merchant account.

Which part of "I called the bank who confirmed tesco had in fact taken the money from my account" are you having trouble understanding?

Tesco could very easily do something: Take the money that they have ring-fenced and hand it over to the OP.

Simple, easy, and everyone's happy.

mattyprice4004

If it's ringfenced, the money will return to the OPs account in 3-5 days.

Just because Tesco have claimed it doesn't mean the payment will go through - it will drop back off and then Tesco are down on the money they gave the OP as well as the money the back release back after the ringfence drops.

I work with POS and card merchant services, I see this on a weekly basis, sometimes more. Tesco didn't actually have the money, it was ringfenced by the card provider.

Azari

mattyprice4004 wrote: »

If it's ringfenced, the money will return to the OPs account in 3-5 days.

Just because Tesco have claimed it doesn't mean the payment will go through - it will drop back off and then Tesco are down on the money they gave the OP as well as the money the back release back after the ringfence drops.

I work with POS and card merchant services, I see this on a weekly basis, sometimes more. Tesco didn't actually have the money, it was ringfenced by the card provider.

Well:

a) That is not what either Tesco or the bank told the OP.

b) Even if that is the case that would not stop Tesco doing what I suggested and taking the payment which they had caused to be ring-fenced and giving the OP his money.

Whatever the circumstances it is beyond unacceptable that some one should be able to deprive another of money that is rightfully theirs - particularly in the case of the poorest in society who may have no way of feeding themselves of their children until the companies involved get of their fat, lazy, !!!!!! and rectify the problem that they have created.