Glasses From Opticians

sheffieldsaddler

I bought some new glasses from Boots opticians and picked them up last Monday.
I have been to have to have them adjusted on 2 occassions and I just cant get used to them.
Because my eyesight is bad, I have the lenses made special to make them look thinner, thus I am restricted by the frames I can purchase.
Anyway to cut a long story short, I am debating whether to take them back.
The reason I believe I cannot get used to them is the weight, My old glasses weighed 25g, the new ones near double that at 49g.
They absolutely kill when wearing.
How do I stand?
I basically want to get a new lighter frame which I feel I should have been advised in the first place.

bris

Why would they advise you about the weight of the frame? I assume you picked the frame. Your only chance is if the opticians have a goodwill returns policy, you have no rights to a remedy other than that.

sheffieldsaddler

bris wrote: »

Why would they advise you about the weight of the frame? I assume you picked the frame. Your only chance is if the opticians have a goodwill returns policy, you have no rights to a remedy other than that.

Perhaps because they are opticians?
I picked the frame in the first place with the help of their advice, I am not happy with it now the lenses are in the glasses.
So why would I not have any rights?

mattyprice4004

Was the weight specifically mentioned, and if so in what level of detail?

You could only force the return if they specifically mis-advised you - if you just don't like how heavy they are they don't have to do anything.

sheffieldsaddler

mattyprice4004 wrote: »

Was the weight specifically mentioned, and if so in what level of detail?

You could only force the return if they specifically mis-advised you - if you just don't like how heavy they are they don't have to do anything.

So on their website when it says

"Our expertly trained Optical Advisers provide Personalised Advice whereby they take the time to discuss your needs and select frames to suit. They take into account your lifestyle and prescription and help narrow down your choice.".

Means nothing then?

Labmanager

Did you tell them weight was important to you? Or did you sit there like a lemon and not put any input in?

aggypanthus

Thin and light lenses are very expensive, next time go to Asda where you wil get 2 pairs for about £100..all lesnes are the same price, and yes, mine are extra thin ones too.
When I got mine from them, I felt them to be heavy but gradually got used to them.

Can you tell Boots that they arent fit for purpose? and that you were wrongly advised? its too much money to waste,go back.

Hintza

aggypanthus wrote: »

Can you tell Boots that they arent fit for purpose?

How aren't they fit for purpose?

OP it is like a new mattress give it time you will get used to them. Otherwise just buy a new pair.

wealdroam

sheffieldsaddler wrote: »

So on their website when it says

"Our expertly trained Optical Advisers provide Personalised Advice whereby they take the time to discuss your needs and select frames to suit. They take into account your lifestyle and prescription and help narrow down your choice.".

Means nothing then?

It probably means a lot.

Did their trained Optical Adviser provide personal advice?
Did he discuss your needs?
Did you between you choose the spectacles?
Why do you feel you should've been advised to choose lighter frames? Are you suggesting that the frames you have are too heavy for anyone?
Did you not decide at the time that those frames were suitable?

justifier

if, as you say that your eyes are really bad, and you had special "thinned" lenses. Where the lenses you order glass as when the prescription gets to a certain level the only way to make the lenses reasonably thinner is by using glass. Glass obviously is significantly heavier than the standard material (a form of Poly). I find it very hard to believe that the frame itself is twice the weight of the previous frame. My advice would be to talk to the advisor's in the store. From my experience with boots they will do what ever to make sure you are happy. But be warned that if you choose not to have glass lenses I have known of the lenses being so thick that the glasses wont actually collapse, but obviously that depends on prescriptions etc.

mattyprice4004

sheffieldsaddler wrote: »

So on their website when it says

"Our expertly trained Optical Advisers provide Personalised Advice whereby they take the time to discuss your needs and select frames to suit. They take into account your lifestyle and prescription and help narrow down your choice.".

Means nothing then?

'Help you narrow down your choice'. You didn't answer my question - was weight specifically mentioned?