scanner problem

hamaradam

I am using a scanner to scan ten photos into my computer and then print them, but I have hit a problem, the first couple or so maybe 4 have saved in the right size, normal photo size and saved to j-peg, but then the remaining they started saving to pdf file. It is set on j-peg though. and because its saved as pdf it wont print out as a photo ....it is also the size like a stamp on a letter...and the screens which came up before for me to follow now aren't doing, just a different thing with far less options comes up instead, , I have re-installed the software but to no avail....

NB. I have looked on google but can see nothing to help, I have seen canon's website but it seems you must pay for them to tell you why their product has developed a fault...:mad: also another website where you must pay, but the feedback suggests that probably only the really simple stuff has received an answer and I think you must set up a recurring payment/subscription.

Anybody know what could have happened please? I have to return the photos by the weekend and I'd ideally like to have done what I set out to do before this. Thanks.

m5rcc

Model please?

hamaradam

Hi, it is a canon PIXMA MP280 all in one. It is very new. I bought it and didnt use it for a few months.

m5rcc

Did you can from the scanner using the menu or via the PC directly?

hamaradam

Hi I used it via the pc (screens which come up to prompt you,) as I think the only action available without, is just copying a document a4 and pressing the copy button for exact replica,

I have just tried it (just using the scanner ) with a photo and it comes out with the image very tiny and in the corner of the photo paper...the only controls on the copier are :- a4 plain paper, a4 photo paper and 10 x 15cm photo paper, or select none of those...I tried it with each and result is the same each time..

I have checked that I am positioning the photo to be copied correctly and this seems to be with the printer facing you, to the upper left of the platen where the arrow indicates...

culpepper

I don't know anything about that scanner but it sounds like it is trying to scan as a contact sheet (thumbnail size used for reference). Have you inadvertently changed a setting?

m5rcc

On the scanner itself, make sure its defaulted to factory settings, and try again.

debitcardmayhem

Get MP Navigator from Canon MP Navigator EX for Windows
and then use the scanner driver , gives you more options

m5rcc

debitcardmayhem wrote: »

Get MP Navigator from Canon MP Navigator EX for Windows
and then use the scanner driver , gives you more options

I would have thought that is what the OP was using unless he/she is using Windows software :S

hamaradam

Yes already have mp navigator, Installed canon utiliities: Easy Guide Viewer, Easy-PhotoPrintEx, Easy-WebPrintEx, MP Navigator EX4.0 and Solution Menu EX.

I have just gone into MY PICTURES. I have selected a picture (Photo) to print, and it came out as it should.

I selected photo, which was in MY PHOTOS, then highlighted a random one, then Photo Printing Wizard popped up and I just followed the prompts accordingly. So that part is working ok.

Its the scanning in and subsequent printing of that scan, which is the problem. Also if i just place the photo on the platen shut the lid and press 'copy' it is also the same problem.

Yes I think I will restore it (scanner) to factory settings later on when I have got a bit of time, see if that fixes it...thanks all for replies....:) PS yes I wonder if I have inadvertently changed a setting, but I don't think so as it was set to j-peg and not pdf. I have also taken off quite a few photos stored on the computer to save/ give more space for saving the newer lot which I have to do. But it doesnt seem to have had an effect.

m5rcc

hamaradam wrote: »

Yes already have mp navigator, Installed canon utiliities: Easy Guide Viewer, Easy-PhotoPrintEx, Easy-WebPrintEx, MP Navigator EX4.0 and Solution Menu EX.

I have just gone into MY PICTURES. I have selected a picture (Photo) to print, and it came out as it should.

I selected photo, which was in MY PHOTOS, then highlighted a random one, then Photo Printing Wizard popped up and I just followed the prompts accordingly. So that part is working ok.

Its the scanning in and subsequent printing of that scan, which is the problem. Also if i just place the photo on the platen shut the lid and press 'copy' it is also the same problem.

Yes I think I will restore it (scanner) to factory settings later on when I have got a bit of time, see if that fixes it...thanks all for replies....:) PS yes I wonder if I have inadvertently changed a setting, but I don't think so as it was set to j-peg and not pdf. I have also taken off quite a few photos stored on the computer to save/ give more space for saving the newer lot which I have to do. But it doesnt seem to have had an effect.

I have a similar machine and I control everything via MP Navigator. On the machine itself you can restore to factory settings.