Littlewoods Identity Fraud

montyrebel

Logged into my hotmail account today that i really never use to see i had 2 emails from littlewoods on 15/01/2012.
The 1st one says thanks for opening an account etc etc, here is £750 credit limit to get you started and then the other email on the same day says thanks for you order etc.
The order was for a £250 dress and was to be delivered to an address in Milton Keynes, I live in Northern Ireland and know no one there.
Does anyone have any freefone numbers for littlewoods so I can check what is going on or can one of the MODS on here notify the littlewoods representative about this.


Has anyone else had anything like this?

Thanks

custardy

was it in your name?

montyrebel

yes the email saying that i had signed up to it was in my name :eek:

and there was no name on the order confirmation but there was the address in milton keynes

fluffnutter

They have an 0844 number of their website. TBH, if this happened to me, I wouldn't faff around waiting for a freephone number to pop out of thin air; I'd be straight on the blower trying to sort this out.

Littlewoods

Hi Montyrebel,

We do have a freephone number to speak directly to our Fraud team which is 0800 015 1290. If you call them they'll be happy to investigate this issue.

Alternatively, you can email us at [EMAIL="help@littlewoods.co.uk"]help@littlewoods.co.uk[/EMAIL] and we'll look into this for you.

Hope this helps

Chris

Littlewoods Network Team

montyrebel

thanks I will be in touch shortly

montyrebel

email has now been sent with fraud account (thread on money savings forum) in the subject line. Please look into this and shut down this account, thanks in advance.

System

it sounds like a very incompetent fraud attempt. If they have enough of your details to get a fraudalent credit account set up e.g. name, address, date of birth then it seems like only common sense to set up a fake yahoo or hotmail email address to go with this account. The only way you know this has happened is because of the email! If they had used a fake email address they managed then you would never have known!

If your email address is your name followed by a number e.g. [EMAIL="Davidsmith77@hotmail.com"]Davidsmith77@hotmail.com[/EMAIL] I wouldn't be suprised if the email address has just been mistyped slightly e.g. its a co.uk not a com and in fact the account is genuine, its just the email address that is wrong. The name on the email would be the same but its gone to the wrong person!

dosh37

This is an old thread but I thought I would reply because a very similar thing has just happened to me.

In my case it was Next (next.co.uk) which is part of the Littlewoods group.
Like the other posters on here, the delivery address was in Milton Keynes.
The courier left two packages hanging on the inside of my garden gate (even though I was at home at the time).
I don't have an account with Next and have never ordered anything.
The delivery note had my name and address and a customer number.

I found that I could log onto the Next website using the just the customer number on the delivery note along with my date of birth. No password was required unless you want to access more detailed account information.

When I contacted Next, they said a 3rd package was also delivered.
I could find no trace of this so I assume it was left outside and was stolen.

The crazy thing about the way Next operate is that they allow goods to be ordered and delivered to the account holders address without registering a credit card up-front or proof of address. Because they offer a 1 day delivery service, fraudsters know when the delivery is expected and can easily target the address. The courier is also at fault for leaving goods outside and without a signature.

A couple of days earlier, I received a phone call, supposedly from 'The Exchange'. They wanted to confirm my name address, date of birth and number of phones. At the time this didn't register as strange because I was in the process of transfering my phone landline from BT to my broadband supplier.

I also noticed a white BMW 1 series driving slowly up and down the street on the afternoon of the delivery. The driver was clearly looking for something. At one point the vehicle stopped outside my house. I informed the police, but they were not interested.

So, be on your guard!

dosh37

BTW - In my case the bogus account had a false yahoo email address. I know this because after logging in using my customer ID, I clicked the 'reset password' button. It told me the address where the email was sent.
When I checked with yahoo, I discovered the address had not been used for a long time and had been returned to their free pool.

The Next website is totally insecure. Until they get it sorted I would stay well away.

jwruk

dosh37 wrote: »

In my case it was Next (next.co.uk) which is part of the Littlewoods group.

Really, you sure?

Next is a publicly traded company, Littlewoods is part of Shop Direct Ltd.