Help with Orange Miami phone

Nikkisun

My son has an Orange Miami which has been unlocked so he can use a Tesco sim in it.

The problem is if the battery runs out it deletes all of his contacts and replaces them with the junk contacts from Tesco (such as the Tesco insurance line, Clubcard line etc).

This came to light when he had an accident on Friday evening and the ambulance crew couldn't contact us as all his numbers had been deleted!!

Any ideas or I'm going to have to buy a new phone.

Thanks.

custardy

where are the numbers stored?
are you sim swapping?

Nikkisun

Have tried storing the numbers on the phone and on the sim - makes no difference - everytime the phone has no power it replaces his contacts with the Tesco ones.

No - not sim swapping.

Tony5101

Does your son not have the numbers stored in conjunction with his google account?

Nikkisun

Tony5101 wrote: »

Does your son not have the numbers stored in conjunction with his google account?

Umm - no - how would I do that?

Tony5101

I'm assuming that he sync's his phone with a Google account? (it's a feature of all Android devices), so basically whenever you add or change any contacts, they automatically upload/download to and from Google and the device. That means that as long as he has a data connection, he'll never be without numbers etc.

Nikkisun

Tony5101 wrote: »

I'm assuming that he sync's his phone with a Google account? (it's a feature of all Android devices), so basically whenever you add or change any contacts, they automatically upload/download to and from Google and the device. That means that as long as he has a data connection, he'll never be without numbers etc.

Nope - it's a £30 phone - doesn't sync with anything!!


Think I've managed to get it so that his numbers stay on the phone by adding them to a 'family' folder - now I just need to find a way to stop the Tesco numbers from reappearing!

custardy

are the contacts on both sim and phone?

http://help.orange.co.uk/orangeuk/support/personal/444441/3/455271

Nikkisun

custardy wrote: »

are the contacts on both sim and phone?

http://help.orange.co.uk/orangeuk/support/personal/444441/3/455271

Have tried putting his numbers on both phone and sim - seems to make no difference.

The Tesco numbers keep reappearing on the sim.

Nikkisun

Am trying to find a way so that the phone only shows the contacts saved on the phone and hides the ones on the sim but no luck so far.