VAT incorrectly applied

neilmcl

quadbod wrote: »

I know it's only £4 - but it's MY £4!!.

Actually, it's HM Customs & Excise's £4.

neilmcl

Gordon_Hose wrote: »

I notice you spoke to "Cutoms & Excise"... do you mean HM Revenue & Customs? If not, if should be HMRC you need to speak to.

They can still be referred to as HM Customs & Excise.

quadbod

neilmcl wrote: »

Actually, it's HM Customs & Excise's £4.

Currently yes... but technically no. Not if has been charged incorrectly

wealdroam wrote: »

But you did not tell us all that at the start.

All you said was something that amounted to "I know I am right, hands up everyone who agrees with me".

Little snips of information have had to be prised from you as the thread progressed.

I thought I had posted the relevant stuff in what was a fairly detailed first post and have since been happy to clarify any issues.

neilmcl

OP, can you not find these cheaper anywhere else - wickes, screwfix etc? If so, return the boots to Amazon and shop elsewhere.

unholyangel

quadbod wrote: »

Currently yes... but technically no. Not if has been charged incorrectly




I thought I had posted the relevant stuff in what was a fairly detailed first post and have since been happy to clarify any issues.

Didnt come across as happy to me :rotfl:

Anyway, since you're writing off your complaint....keep it simple and to the point. Don't make it a big long story. Relevant points :
- the boots meet requirements for VAT exemption
- you were charged VAT of £4.01 (or whatever it was)
- you want a refund for the VAT paid.

Include your order/invoice number and contact details and that you look forward to hearing their reply. Means they dont have to go sifting through paragraphs to get the important details, they dont have to spend 10 minutes reading it and the less time they spend reading it, the quicker you'll get a response.

timbstoke

unholyangel wrote: »

Anyway, since you're writing off your complaint....keep it simple and to the point. Don't make it a big long story. Relevant points :
- the boots meet requirements for VAT exemption
- you were charged VAT of £4.01 (or whatever it was)
- you want a refund for the VAT paid.

I would also add that you have verified with HMRC and the manufacturer that the boots are exempt. If you have emails to back this up, include them. Shoot their arguments down before they start.

Personally, I think you're totally right to complain. Sure, it might not be much on a £20 purchase, but imagine if you'd bought these ones:

http://www.amazon.co.uk/Dewalt-Cutter-Safety-Shoes-Black/dp/B00753OXEE/ref=sr_1_20?s=shoes&ie=UTF8&qid=1328707074&sr=1-20

quadbod

unholyangel wrote: »

Didnt come across as happy to me :rotfl:

Honest guv... I was.

By trying to be 'to the point' this can sometimes be misconstrued as being 'unhappy' or worse....
:beer:

Quentin

If you are VAT registered, just process the invoice through your books as a normal (VAT payable) purchase and you can still reclaim the VAT.

unholyangel

quadbod wrote: »

Honest guv... I was.

By trying to be 'to the point' this can sometimes be misconstrued as being 'unhappy' or worse....
:beer:

:rotfl: I believe you I tend not to put too much weight in what people say on the net. Can't see their faces to tell from their expression what sort of mood they're in, nor can you hear their voice to tell what tone they're using!

Its the posters that resort to acting like children just because someone disagrees with them that I think need a time out (they want to act like kids, they should be treated as such tbh!). At max I'll give it 3 attempts to try and get them to be sensible, if that fails.......stuff it! I have better things to do Or at least I would have if my ankle wasn't broken

verityboo

quadbod wrote: »

The criteria is:
[FONT=verdana,arial,helvetica][SIZE=-1]Many protective boots and helmets qualify for a VAT rate of 0%, when the following conditions are met:[/SIZE][/FONT]

[FONT=verdana,arial,helvetica][SIZE=-1][/SIZE][/FONT]
[FONT=verdana,arial,helvetica][SIZE=-1]They must be for industrial use[/SIZE][/FONT]

.

I bought some similar protective boots from amazon for personal use - gardening etc and I bet a fair proportion sold on amazon are for personal rather than industrial use - so amazon are probably correct to charge the VAT

As others have said, if yours are for industrial use you should be able to claim the VAT back through the company