What would YOU do here,advice needed from experts.

duckeggblue

I sent it to them by paypal

chancesare_2

duckeggblue wrote: »

I sent it to them by paypal

I think what TOWIU is asking, is, did you do a 'send' or refund?

If you 'refunded' then they cannot get anymore from you. But if you did it by 'send', then they're still entitled to their original transaction to be refunded.

That is not to say I agree with not refunding them, you should have been clearer in your returns details.

Crowqueen

chancesare wrote: »

I think what TOWIU is asking, is, did you do a 'send' or refund?

If you 'refunded' then they cannot get anymore from you. But if you did it by 'send', then they're still entitled to their original transaction to be refunded.

That is not to say I agree with not refunding them, you should have been clearer in your returns details.

Even if you 'refunded' then they can raise a dispute for the rest of the money.

chancesare_2

Crowqueen wrote: »

Even if you 'refunded' then they can raise a dispute for the rest of the money.

Yes that's what I mean.

If they have refunded from the original payment then they need only refund the 'rest'. But if they 'paid' the second postage, the original payment still stands to be claimed. Does that make sense