Do Clydesdale Bank now charge you £2 if you use there ATM ?

gettingthere28

On 7th Feb I took £30 out of a Clydesdale bank Cash Machine outside a Clydesdale bank branch using my Lloyds Visa Debit card. I have used Clydesdale bank Cash Machines before with no problems, but later on that day I was checking my internet banking and the cash was not showing, which normal it does instantly but my available balance had reduced by £30.

Now today 2 days later it is showing with a £2 charge !. Now at no point was I warned of a £2 charge and as it was a link machine I assumed it was free !. The machine was outside a branch and not remote and was Clydesdale Bank branded.

I don't really know if I should complain or who to, Lloyds or Clydesdale but just wanted to warn everyone to be careful. This is what appeared on my statement:

07 Feb 12 CASH CHARGE CD 8423 06FEB12 DEB 2.00
07 Feb 12 14 EAST MAIN STREE CD 8423 06FEB12 DEB 30.00

YorkshireBoy

The only £2 charge Lloyds impose is for using non-Link cash machines according to...

http://www.lloydstsb.com/media/lloydstsb2004/pdfs/banking_charges_brochure.pdf (top of page 9)

...so either it wasn't a Link machine or Lloyds have messed up.

jalexa

gettingthere28 wrote: »

I don't really know if I should complain or who to, Lloyds or Clydesdale...

Lloyds. You have no contractual relationship with Clydesdale.

gettingthere28

YorkshireBoy wrote: »

The only £2 charge Lloyds impose is for using non-Link cash machines according to...

http://www.lloydstsb.com/media/lloydstsb2004/pdfs/banking_charges_brochure.pdf (top of page 9)

...so either it wasn't a Link machine or Lloyds have messed up.

Thanks for that, no it was Link, had the Link symbol and have use them before with no problems.

gettingthere28

jalexa wrote: »

Lloyds. You have no contractual relationship with Clydesdale.

Thanks I could write to them, but do you think it is worth it or just let it go and avoid Clydedale Bank ATM's in future ?.

Toe-Jam

This happens to me all the time with Santander. They think the banks in Northern Ireland are "foreign" even though they are on the link.

jalexa

gettingthere28 wrote: »

Thanks I could write to them, but do you think it is worth it ...

Will would cost you only a 2nd class stamp. Ask for an explanation for the charge. If they fail to reply or give you misleading or incorrect information it is easy to turn that into £25 compo. So worth it.

gettingthere28

jalexa wrote: »

Will would cost you only a 2nd class stamp. Ask for an explanation for the charge. If they fail to reply or give you misleading or incorrect information it is easy to turn that into £25 compo. So worth it.

Thanks will write to them today.

alanq

14 East Main Street has postcode EH47 0RB

Stick that into the following page
http://www.link.co.uk/ATMLocator/Pages/ATMLocator.aspx

and it says that Clydesdale Bank at that address has a Link machine that does not charge.

That does not, however, prove that there isn't another machine that you could have used.

jalexa

alanq wrote: »

That does not, however, prove that there isn't another machine that you could have used.

Good point.

http://maps.google.co.uk/maps?q=Whitburn+EH47+0RB&hl=en&ll=55.866811,-3.684111&spn=0.006381,0.021136&sll=53.800651,-4.064941&sspn=13.783636,43.286133&oq=eh47+0rb&hnear=Whitburn+EH47+0RB,+United+Kingdom&t=h&z=16&layer=c&cbll=55.866841,-3.6839&panoid=vuxzT5580XFCQ2Huo7vVDw&cbp=12,186.52,,0,8.24

Google street maps in April 2009 shows two branded Clydesdale ATMs, one installed in an adjacent premises. I wonder.....

System

Clydesdale don't have any non-LINK machines or those that charge directly.

I would guess its either another type of machine or the LINK connection was down so it reverted to Visa/Plus network.

jalexa wrote: »

Good point.

http://maps.google.co.uk/maps?q=Whitburn+EH47+0RB&hl=en&ll=55.866811,-3.684111&spn=0.006381,0.021136&sll=53.800651,-4.064941&sspn=13.783636,43.286133&oq=eh47+0rb&hnear=Whitburn+EH47+0RB,+United+Kingdom&t=h&z=16&layer=c&cbll=55.866841,-3.6839&panoid=vuxzT5580XFCQ2Huo7vVDw&cbp=12,186.52,,0,8.24

Google street maps in April 2009 shows two branded Clydesdale ATMs, one installed in an adjacent premises. I wonder.....