Malev Hungary - airline ceases all flights

luci

Good luck and keep us posted on how it goes.

Regardless of whether they tell you that you can't claim, complete the template letter and send it.

chattychappy

luci wrote: »

Re buying tickets for someone else, I think you are getting confused when it is an additional card holder that has made the purchase..

No, it wasn't that. But since I can't really remember nor see the problem myself (and neither can you it seems), it's probably a red herring!

Agree with your analysis.

Carlusha

luci wrote: »

Sorry, I forgot to post it as I was so angry at the way you have been treated.

Link removed as new users cannot post links (even if quoted)

It is really the credit card department of the bank you need to deal with, not the branch.

Hi again! It has been impossible to find a contact address for HSBC Premier Card Services to which to send the completed letter from the template - always telephone numbers which doesn't help the hearing impaired.

Will be visiting the bank shortly to ask exactly why the card operations refused reimbursement.

dzug1

Maybe:

The Manager,
Service Quality Team,
PO Box 6125,
COVENTRY,
CV3 9GW

is a possibility

Carlusha

Thanks. I'll give that a go and will do a duplicate it for the local branch manager.

Carlusha

Back from bank. It was pointed out that the airline failure isn't covered.

I have completed the Section 75, posted it and dropped a copy at the branch.

Again, thanks to all and, of course, I will keep you posted as to developments.

meer53

Carlusha wrote: »

Back from bank. It was pointed out that the airline failure isn't covered.

I have completed the Section 75, posted it and dropped a copy at the branch.

Again, thanks to all and, of course, I will keep you posted as to developments.

What do they mean by "Airline failure isn't covered" ?

It's covered under Visa/Mastercard regulations for non receipt of services. They should be actioning a chargeback for you. You need to contact HSBC Credit Card disputes department.

This will be much quicker than a Section 75 claim.

Carlusha

Unfortunately, my handicap means I cannot communicate on the telephone, hence the Section 75 submission.

I handed a copy to the front office chap at the branch who today, happened to be the assistant manager. I told him what it was and he acknowledged this was the correct course of action and promised to pass everything over to the branch manager.

All the responses so far have been quite positive and for that, thanks to all from a long time lurker, now ex-lurker!


Just adding:

The section 75 was accompanied by copies of the official Malev announcement, the ATOL instruction to get in touch with the credit card company and, of course, our now useless e-tickets.

sherbie

hi, the malev heading caught my eye as im hungarian, so sorry to stick my oar in...

just wondered if maybe CAB would help you with a call, or a local age concern, or pensioner club or something? i do calls for ma folks when i can, dad always has to confirm they can talk to me, and although they cant give out all sorts of account info, i dont see why somat like this couldnt be discussed. might be worth a go. im so sorry this has happened to you, but the clever ppl above me have already given you great advice, so i know itll come right for you in the end!:)

Carlusha

sherbie wrote: »

just wondered if maybe CAB would help you with a call, or a local age concern, or pensioner club or something?

That's a great idea. Thanks indeed. Both CABs and Age Concern have offices in our town!