TV faulty - after 15 months

Mr_Benn

Have to say Ive returned a few items to my local Argos and they have been excellent.

Just hope my TV doesnt fall into the hands of some angry Comet worker , as Ive been reading about their redundancies ever since

Geordie_bear

Mr_Benn wrote: »

Update ... spent 10 mins on hold to the Comet helpline (at 10p a minute )
Got thru to a techie who said its areasonable time to still return it for repair, and to speak to the store.

Just spoke to the store , and suprise suprise, the 'helpdesk' just said its over 12 months go away. "thats our poilcy". I told him about the sale of goods and reasonable time etc , but he was just programmed to get rid of me.

Im happy to go instore and argue the toss, but Im sure they face people every day with this , so I need to pre-armed with exactly what I should say , and what the England law is , and not what Comet decide .

(Its a 19 inch LCD Hitachi tv , and wasnt cheap at £199, but has good sound compared to most - just no picture !).

Thanks.

Never phone their helpdesk using the 0845/0870 number, use this website instead & get the landline or freephone number:-

https://www.saynoto0870.com

Sam2007

Surprised no one asked how you paid for it, if it was a credit card I'd have been going down the s75 route rather than so much hassle with clearly uneducated staff at Currys.

wealdroam

Sam2007 wrote: »

Surprised no one asked how you paid for it, if it was a credit card I'd have been going down the s75 route rather than so much hassle with clearly uneducated staff at Currys.

There really was no need for anyone to ask how Mr Benn paid for it.

He told us in the original post that it was paid for using a debit card.

He also told us it was Comet, not Currys.

Sam2007

wealdroam wrote: »

There really was no need for anyone to ask how Mr Benn paid for it.

He told us in the original post that it was paid for using a debit card.

He also told us it was Comet, not Currys.

Oh dear think it's past my bed time :doh:

Mr_Benn

Knew it was too good to be true.
Just had a call from Comet to say there is a problem with getting a part, and the fix date is now 6th March.
That is a month after i took it in.

Thats ridiculous, but I do just act pleased that they are actually doing it , or give them grief ?

unholyangel

Mr_Benn wrote: »

Knew it was too good to be true.
Just had a call from Comet to say there is a problem with getting a part, and the fix date is now 6th March.
That is a month after i took it in.

Thats ridiculous, but I do just act pleased that they are actually doing it , or give them grief ?

Well any remedy should not be of financial cost or significant inconvenience to the consumer. But is being without a tv for an extra few weeks really a significant inconvenience? Its personally not for me although I don't watch a lot of tv in the first place

Mr_Benn

Not impressed, and a little nervous about whats going on in that company.
Told them its not very good - 1 month to fix a tv- and she just gave me the old 'well we are doing it for free' . Cheeky mare !

Better than not fixing it at all anyway ..

More important things on my mind right now - I have close links to the people in the coach accident at the weekend

Mr_Benn

Mmm - 1 month on and still not got my TV back :mad:

Comet say they are waiting for a part to be delivered from Tawain ( I think) , and it may be another 10 days.
At least they had the decency to call me.
Not very impressive fix time though.

new_home_owner_3

comet are a joke they are trained to avoid anything to do with the sales of goods act im going through a similar situation but my tv cost around 900 pound.

Ive sent them a email with a independnant report which i have paid for which clearly states it was a manafacturing fault and it is no way down to wear and tear.

theyve got your money and thats all theyre bothered about, they will say anything to get you off that phone.

Ive spoke to trading standards and they have told me what to do. Ive got three copies of the report and ive typed the letters already to go 7 days apart upto 21.

You have to ask yourself? "should you have to do this?"

And then ask yourself? " would you put yourself in this position again?"

we all know the answer so why people are surprised by redundencies baffles me.

http://www.bbc.co.uk/programmes/p00kb6y2