Address for DWP Official complaints ?

50Twuncle

Could someone please give me the address for DWP Official Complaints to be sent to - Email or preferably Snail Mail ?
I have found the CRU but this just deals with compensation claims - I want answers not money...
Thank you

sleepless_saver

Depends which bit of DWP it is. If it's a jobcentreplus issue then formal complaints go to:
Chief Executive
Jobcentre Plus
6th Floor, Caxton House
Tothill Street. London SW1H 9NA


See link for how to complain including links to addresses for other bits of DWP.

AsknAnswer2

It depends what stage the complaint is at and which area of DWP the complaint is about. In the first instance the complaint should be made to the office dealing with your claim. If the response is not satisfactory then there are escalations. The CEO will not normally deal with complaints directly unless the complaint has been through each of the relevant stages; they will refer your complaint back to the appropriate office to respond.

http://www.dwp.gov.uk/contact-us/complaints-and-appeals/

50Twuncle

AsknAnswer2 wrote: »

It depends what stage the complaint is at and which area of DWP the complaint is about. In the first instance the complaint should be made to the office dealing with your claim. If the response is not satisfactory then there are escalations. The CEO will not normally deal with complaints directly unless the complaint has been through each of the relevant stages; they will refer your complaint back to the appropriate office to respond.

http://www.dwp.gov.uk/contact-us/complaints-and-appeals/

The complaint is regarding incorrect info given to HMRC about income from benefits during last tax year (apparently DWP informed HMRC via deduction cards that I was given two seperate (identical) payments for ESA) And this year - that I received over 10 (TEN !!) times the money that I actually received..
I have P45's that show otherwise.
This has obviously affected my tax coding for this year and next year...
So that would be a complaint to whom ?
I get the distinct impression that someone in DWP has a vendetta against me ?

steve1980

Have you spoken to HMRC about it?

real1314

21Twinkle wrote: »

The complaint is regarding incorrect info given to HMRC about income from benefits during last tax year (apparently DWP informed HMRC via deduction cards that I was given two seperate (identical) payments for ESA) And this year - that I received over 10 (TEN !!) times the money that I actually received..
I have P45's that show otherwise.
This has obviously affected my tax coding for this year and next year...
So that would be a complaint to whom ?
I get the distinct impression that someone in DWP has a vendetta against me ?

Don't you think the rational explanation is a simple error?

have you seen source documentation that shows that DWP overstated the amount rather than HMRC committing an error?

I'd suspect all of this is done automatically anyway, rather than by manual intervention. The DWP payment system feeds the exchange of info to HMRC; HMRC take that info and apply it to tax codes.

Do you have a reason why someone in DWP would have a vendetta against you?

:cool:

Muttleythefrog

21Twinkle wrote: »

The complaint is regarding incorrect info given to HMRC about income from benefits during last tax year (apparently DWP informed HMRC via deduction cards that I was given two seperate (identical) payments for ESA) And this year - that I received over 10 (TEN !!) times the money that I actually received..
I have P45's that show otherwise.
This has obviously affected my tax coding for this year and next year...
So that would be a complaint to whom ?
I get the distinct impression that someone in DWP has a vendetta against me ?

The HMRC did similar to your first situation to me... they applied two sets of identical JSA incomes for 08/09 and my associated refund from the DWP. At first they said probably the DWP had supplied the information twice to them.. but later they apologised and admitted it was their fault.

AsknAnswer2

21Twinkle wrote: »

The complaint is regarding incorrect info given to HMRC about income from benefits during last tax year (apparently DWP informed HMRC via deduction cards that I was given two seperate (identical) payments for ESA) And this year - that I received over 10 (TEN !!) times the money that I actually received..
I have P45's that show otherwise.
This has obviously affected my tax coding for this year and next year...
So that would be a complaint to whom ?
I get the distinct impression that someone in DWP has a vendetta against me ?

To ESA (this comes under Jobcentreplus) - the same office that appears on your ESA benefit letters. They should respond to your complaint within 10 working days.

If you are unsatisfied with their response, you escalate the complaint to your District Manager - your local jobcentre will provide you with the name and contact address for the District manager. Again, they should respond within 10 working days.

If the second response is unsatisfactory, then you complain to the CEO (contact details are in post 2). The CEO (or one of the CEO's staff) should respond within 15 working days.

If you remain disatisfied, you can complain to The Independent Case Examiner (ICE)

Independent Case Examiner
PO Box 155
Chester CH99 9SA.

Finally, if you are unsatisfied with the response from ICE, you can ask your MP to refer your case to the The Parliamentary and Health Service Ombudsman.

The Parliamentary and Health Service
Ombudsman
Millbank Tower, Millbank
London SW1P 4QP.