We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Cancel BT D/Debit before switch to another
tly175
Posts: 35 Forumite
I am leaving BT broadband & my new provider should go live just 2 days prior to my D/D in favour of BT is due. If BT do not alter their currently outstanding bill which includes rentals for the next period, I will be owed a large amount and have to wait for a refund. Can I safely cancel my D/D at the bank now or could that result in BT switching off my broadband. The agreed switchover date is Feb 9.
Filiss
0
Comments
-
I wouldn't recommend cancelling the DD until everything is migrated over and if you are owed any money I am sure BT will contact you and credit your account accordingly.0
-
If there's no account, and the amount owed is more than £5.00 - they'll send you a cheque to the address they hold of file for you.0
-
To be fair to BT when I left them they were prompt at refunding any overpayment. I wouldn't trust my current provider, talktalk, to do the same.0
-
I switched home phone from BT recently and didn't cancel my DD and refund was received about one month later. Nice to report once in a while when things go well
0 -
I switched home phone from BT recently and didn't cancel my DD and refund was received about one month later. Nice to report once in a while when things go well
Same with me as well when I switched from BT a few months ago.
Although OP once switched over I would get in contact with BT to make sure their systems are showing you have migrated away, as I did have an initial problem with this and was still set up to be billed by them. Was all sorted though once I spoke to someone in a UK call centre:)0 -
Hi All,
If credit balances remain after closing a TT account, an invoice detailing the credit and the process to receieve a refund is dispatched to the customer.
Regards
Mark
TalkTalk Online Community Department“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards