Jimgl09 wrote: »
Whilst I am not a lawyer...is there a problem with this format of action?
benyboyayme wrote: »
I came across Simply Electronics through Google shopping - which I assumed meant that they had been vetted. I bought an Ipad pro and made a payment through skrill. After 2 days my money had been debited but the order was still showing as processing payment and, as I was going away for a few weeks, I feared that it would not be delivered in time. I therefore cancelled it using their website email form. It took 48 hrs and a few reminders before they acknowledged the cancellation. This was 7 weeks ago. I have emailed them weekly and they keep saying:
My sincere apologies for the delay in processing your refund. I know this has caused you much inconvenience and I sincerely apologize for this delay.
Your refund is on priority status and has been escalated to our accounts team who are working with our payment partners to expedite your refund. Again, I apologize for the amount of time this is taking and pull no punches for the delay.
I am hopeful that your refund will be initiated in the coming days ahead (if not sooner). A refund confirmation email can be expected upon completion.
Please let me know if there is anything else I can do to help,
I keep getting the same email response every week and still no Refund. I will report them to Google, Skrill and all European consumer protection authorities and do my best to close them down. I will only stop if they refund me. Please do the same!
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