Help, ! insured my car twice!

InsideInsurance

mgbglasgow wrote: »

im looking for solutions here, not for defence or justification of theyre actions, im aware of what theyre costs may be, but how much work did they do in 1.5 hours!!

A little contradictory there saying your not interested in what the cost justification and then asking what they did in the 1.5 hours.

The FOS have previously accepted level cancellation charges and so rather than for you they had to pay their software providers £6 for the sale, then £4 for the policy pack, £3 for the call centre agent who sold the policy, £2 for the call centre agent who cancelled it etc. Instead they say they spend £X00m on acquisition costs, they sell Y policies and so the average cost of acquisition is £Z. As long as the cancellation fee is below £Z it tends to be accepted. Given affiliate marketeers can get almost £100 for each sale you can guess that Z generally isnt a couple of pounds.

That said, they should be able to relatively quickly tell you what the cancellation fee and the charge for time on cover was.