letters to wrong address

looking4_2

I am upset and tiered of the fact that there is so many incompetent people working with Housing benefit applications.

I wont tell all the mistakes they have done with my claim, I am just wondering if the last one they did is allowed.

On December 16th I gave them my new address, in another council.

I heard nothing from them so I called and was told that they had sent a letter to me on the 13th and then the same letter on the 20th of January.
When I still had not gotten anyone of those letter on the 27th January I went to their office.
She printed the letter to me, the 3 things they asked for was information I had already provided them with.
She looked in the system and she said yes I can see that you have already given us that information and yes you have signed the declaration.

I saw on the letter that she had printed out for me that they had sent the letter to an address that I had provided to them when I moved out from the council in June 2010, an address that I have nothing to do with any longer. How can they be allowed to send letters, threatening people that they will not get any money if they dont answer within 2 weeks of the date of the letter, sending it to an address that has absolutly nothing to do with the claimant now?
I feel really bad about those letter being sent to that address.

cattie

I don't understand your query re is it allowed? An error was obviously made in sending paperwork to your former address, it wouldn't have been done on purpose.

The trouble with ALL benefit departments is that they are snowed under with work as more & more people are making claims everyday. It only takes one member of staff to overlook something & not make an entry on the computer or touch the wrong key on the keyboard & a mistake will occur. It doesn't necessarily mean they are incompetent, though of course there is a chance they do employ some people who are pretty useless at their jobs!

I hope now you have been to the office in person that your claim will be quickly processed.

[Deleted User]

!!!!!! happens... get over it,no small animals or children were hurt,no limbs were broken,as my gran used to say worse things happen at sea