Orange internet slow!

pettswood

Our Orange broadband (free) has become v slow since we moved house. We used to be able to watch iplayer, movies etc without problem, now sites like youtube load 2 seconds then stall! Streaming anything is now not possible.

I've had a look on here and run the stats from BT performance tester and it's showing download speed of just 106Kbps (seems v low!) but it is within the accepted range of 50-250. These all sound rather low when Orange are saying our estimated speed is 3.5 Meg.

I'm a bit of a novice at this so any help much appreciated!

Thanks!

Adam

spike7451

Put your phone number into the link below;

https://www.btwholesale.com/pages/static/Community/Broadband_Community/Coverage/ADSL_Availibility_Checker.html

Bear in mind if your broadband has just gone active,you're in a DLM (Data Line Management) period for 10 days where your line will settle.Just because a CS person says "You'll get xx speed" in all likelyhood,you wont.

pettswood

Bit more info...

IP Profile is 135 Kpbs
DSL Connection rate 160 Kpbs downstream, 448 upstream

pettswood

spike7451 wrote: »

Put your phone number into the link below;

Bear in mind if your broadband has just gone active,you're in a DLM (Data Line Management) period for 10 days where your line will settle.Just because a CS person says "You'll get xx speed" in all likelyhood,you wont.

Thanks for the quick reply! We've been here a few months now.

I tried the link and get the same as what Orange are saying.


"Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 2.5Mbps; typically the line speed would range between 1.5Mbps and 5Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 3.5Mbps; typically the line speed would range between 2Mbps and 6Mbps"

Any other ideas or what I should be asking Orange to test before I contact them?

Thanks!

spike7451

Connect the router into the test socket on the NTE5 to rule out internal wireing & re run the test,change the microfilters make sure you have the microfilter plugged into the phone socket BEFORE any splitters ect.

pettswood

spike7451 wrote: »

Connect the router into the test socket on the NTE5 to rule out internal wireing & re run the test,change the microfilters make sure you have the microfilter plugged into the phone socket BEFORE any splitters ect.

I don't have an NTE5, I just have a standard looking box (bit smaller than NTE5, says T Telecom) so not sure if there even is a test socket.
This is the socket the line first comes into the house, I've tried plugging directly into here instead of the extension but get similar results.

macman

Any noise or crackling on the line?
Dial 17070, option 2, quiet line test.
If so, report a line fault to your line rental provider (do NOT mention any broadband problem).