LLoyds Breach on SAR Request

SheWhoMustBeObeyed_3

Hi all,

So I sent my SAR request to Lloyds for information on both my personal and business accounts. They wrote to acknowledge receipt of the request with a target date of 17th Jan to respond.

They've responded with all my personal banking stuff which I received on the 17th, however they've not sent me anything yet for business banking and I KNOW there will be PPI to reclaim there.

Their letter says the following:

"Thank you for contacting LLoyds TSB Bank plc to request your personal information held in automated systems and manual files.

I am pleased to enclose the information, which has been compiled in accordance with the act.

We are still collating information with regards to your business accounts and this will be issued as soon as it is ready. I am sorry for the delay.[...]

Your entitlement under the Act is to your personal data, rather than photocopies of all documents. The personal data we hold is enclosed."

They give me a phone number to call if I have any queries, but funnily enough anytime I call I get a 'there's no-one available, please call back' message.

A few questions:
1. What do I do now that I'm still waiting for the business acct stuff? As they've breached, is my next stop FOS?
2. What IS my entitlement with SARS? Am I not entitled to photocopies of my loan apps etc? (they took my tenner!)
3. Any other advice?

My feeling is that they are stalling with sending out the business stuff because they know what's coming. What can I do to move this forward?

Any help would be gratefully received.

Thanks in advance.

Little_Mo_70

SheWhoMustBeObeyed wrote: »

Hi all,

So I sent my SAR request to Lloyds for information on both my personal and business accounts. They wrote to acknowledge receipt of the request with a target date of 17th Jan to respond.

They've responded with all my personal banking stuff which I received on the 17th, however they've not sent me anything yet for business banking and I KNOW there will be PPI to reclaim there.

Their letter says the following:

"Thank you for contacting LLoyds TSB Bank plc to request your personal information held in automated systems and manual files.

I am pleased to enclose the information, which has been compiled in accordance with the act.

We are still collating information with regards to your business accounts and this will be issued as soon as it is ready. I am sorry for the delay.[...]

Your entitlement under the Act is to your personal data, rather than photocopies of all documents. The personal data we hold is enclosed."

They give me a phone number to call if I have any queries, but funnily enough anytime I call I get a 'there's no-one available, please call back' message.

A few questions:
1. What do I do now that I'm still waiting for the business acct stuff? As they've breached, is my next stop FOS?
2. What IS my entitlement with SARS? Am I not entitled to photocopies of my loan apps etc? (they took my tenner!)
3. Any other advice?

My feeling is that they are stalling with sending out the business stuff because they know what's coming. What can I do to move this forward?

Any help would be gratefully received.

Thanks in advance.

Contact the ICO re-non compliance. www.ico.gov.uk
Be aware, however, it can take ages for them to act, like the FOS they are deluged with complaints. They do advise to contact the bank again to see if things can be speeded up. Perhaps it might be worth a try.

Have you checked on the Lloyds website to see if there is another telephone number for data requests?

My text's gone all funny, I'm sure I didn't press anything! Gremlins?

SheWhoMustBeObeyed_3

Thank you for taking the time to reply - I really do appreciate it.

I'll check out the ico website and make a complaint on there. The number I've been given from Lloyds seems to be the only one provided so I'm also going to send in a 'strongly worded letter' (as my mother would say!) to Lloyds following up on my request and requesting a timescale.

Thanks again.