Vodafone and upgrade problem

Catty212

I've been a customer with Vodafone for about 4 years in total and due an upgrade as my 24 month contract is almost up. I currently have the Iphone 3GS.

I currently get -

600 mins for calls
1gb of data use
unlimited texts
it also includes the wifi thingie and passport thing.

and pay £36.

I want my tariff to stay the same and get the new Iphone 4S (I'd have to pay £129 for the phone - which I'm happy to do). Apparently I can't though. Basically there offering half the package to me for the same price. 300 mins of calls, 500mb of data and unlimited texts for the same price of £36 a month.

I have queried this via customer service, who were as helpful as my backside, and popped into a store today, who pretty much told me the same thing, though they said I can have the extra 500mb of data for an extra £41.

I am considering cancelling the contract but wonder if it's going to be pretty much the same for all companies. I do work for the Police and am aware some utility companies offer discounts but I haven't looked into that any further yet.

daleski75

Threaten to cancel and then see what they offer you and from what you have stated you are not being unreasonable and maybe this would be a good time to shop around and see what else you can get from another network.

If you do that though check the coverage online AND grab a PAYG sim to check out coverage so you have peace of mind before committing for another 2 years.

Checked the tariff and can see exactly the one you are looking at so stick to your guns and see what you can get out of them.

Wondering if this deal is for new customers only?

Catty212

The bloke in the shop today said they wouldnt offer me anything else, but ill have a go with customer service on the phone and see what they say. I just want what I have without having to pay more. I wish they're stop changing things! Grrr.

daleski75

It looks like as an existing customer you are getting turned over and good luck with customer services!

robbies_gal

i think ttheyre just pretty strict on iphne tariffs-from what ove heard alot of networks arent budging whther youve been with them 1 or 10 years

Biglad_3

Hi,
As you work for the police are you entitled to the employee advantage scheme? I am and I know a lot of other companies/civil servants etc are as well, inc my wife as a nurse.

https://www.vodafone.co.uk/vodafone-uk/campaigns/employee-advantage/?cid=rdr-711-01

Catty212

Biglad wrote: »

Hi,
As you work for the police are you entitled to the employee advantage scheme? I am and I know a lot of other companies/civil servants etc are as well, inc my wife as a nurse.

https://www.vodafone.co.uk/vodafone-uk/campaigns/employee-advantage/?cid=rdr-711-01

Thanks - I went into store and they said it was only certain forces - I work for Durham and they werent included.

I'm going to go with orange who can give me the same deal with 1gb of internet and 600 mins with a 20% discount, meaning £32 a month.

Guys_Dad

What's wrong with your current Iphone?

I only ask because in a year's time, the same will be wrong with the new one and you will be spending over £840 during your 2 year contract which is £600 more than I am spending on my Android.

Guess it's choices and certainly mine isn't to waste money on a gadget that will be superseded very soon with the Iphone5 this year and Iphone 6 next.

Steve certainly did a Job on Apple fans.

Pippin12

I'm with Vodaphone and am due an upgrade. I've been negotiating with them over a new android (HTC Sensation) and have got precisely nowhere. They wouldn't budge a penny on the website prices. I threatened to leave, they put me through to the disconnections department and they offered me my PAC code. No negotiation at all.

malky39

Pippin12 wrote: »

I'm with Vodaphone and am due an upgrade. I've been negotiating with them over a new android (HTC Sensation) and have got precisely nowhere. They wouldn't budge a penny on the website prices. I threatened to leave, they put me through to the disconnections department and they offered me my PAC code. No negotiation at all.

They will call you back and ask what your looking for or you should ask what they can offer you i did this and got
free htc sensation
900mins
unlimited txt
1gb internet
free 0800, 0845 numbers for 8 months
18 month contract
£25 a month
£15 less than i was for my previous iphone 3gs with 300 more mins and no upfront cost

chanz4

if they wont budge, take your pac on to pay as you go (other network). then order the plan you want via topcash and it will work out a lot cheaper. pac your number back online