BT Installation - What exactly happens?

LadyMorticia

I'm not sure if this is the right section so apologies if it isn't.:o

We've just moved into a new build flat and and as such we've been told that the phone cables are laid but not connected. We've arranged for BT to connect the lines. We're going to be having calls and broadband with them. We were meant to be getting everything installed on 24th Jan but there was a delay and now they've changed it to the 7th Feb. Our BT hub was delivered on the 24th though and it shows the broadband activation date as the 24th Jan (even though we don't have an active phoneline yet? ).

I was wondering what exactly happens at the installation. We have a phone point in the living room and two at the bottom of the stairs near the front door (we did have one downstairs but Openreach came and installed another one downstairs whilst I was resting. DH sorted it). We live in a flat that has its own door to outside but we have our own stairs to our flat (if that makes sense?).

Anyway, I was wondering what exactly happens? Because an Openreach team came to put another phone point downstairs, does that mean that we have to have our router etc set up there (because that phoneline might be active? ) Or can we have it set up in the living room with that phone point?

Also, once the phone line is connected, will our broadband work instantly as our activation date was supposed to be the 24th? Or will our activation date have changed as there wouldn't be a line to activate, if that makes sense?

I know these sound like stupid questions but I've never actually done this before.

Thank you in advance.

spike7451

The points downstairs are most likey termination points as you can only have a certain length of external drop cable in an occupied space.What to the points look like?



or



If it's the first one,then they should connect up the wire from your living room to the NTE5 (TOP PIC) to the faceplate although the faceplate should be a blank termination one & have no socket in it.(otherwise someone can connect a phone into it & make calls on your line if they're in a communal space)
Mind tho that the spark who installed the phone sockets might have already wired them up.The BBand should already be active

LadyMorticia

spike7451 wrote: »

The points downstairs are most likey termination points as you can only have a certain length of external drop cable in an occupied space.What to the points look like?



or



If it's the first one,then they should connect up the wire from your living room to the NTE5 (TOP PIC) to the faceplate although the faceplate should be a blank termination one & have no socket in it.(otherwise someone can connect a phone into it & make calls on your line if they're in a communal space)
Mind tho that the spark who installed the phone sockets might have already wired them up.The BBand should already be active

It's the first one.

We're not at home at the moment (we're stealing the parent's internet) so I'll inspect a bit more when we are (or get DH to do it. Hehe).

spike7451

If you unscrew the bottom half,are the any wires connected or loose?..The incoming feed from outside connects into the back of the NTE AS IN THE DIAGRAM BELOW.
^^Sorry about the caps^^



If the's no cable connected,then contact the sellers & get them to send a spark round to install in as BT will charge you the earth to connect it up.

chanz4

If not connected internally pm me and I will tell you what wire to buy and how to connect really easy.

InsideInsurance

When BT "fitted" the line in our new build flat all the work was done at the cabinate. They came inside the flat simply to check it worked.

If you are having standard broadband then you can plug the hub into any phone socket (as long as it has a microfilter) but you may get the best speeds by plugging it into the master socket. If you have a fibre internet connection then the master socket is replaced and the modem must be plugged into the new master socket (though they come with something like 15m of cable so it can live somewhere away from it, just plugged into it.

We had to have the phone and broadband activated seperately but that was because we wanted fibre and as it was a new build they couldnt say for certain we could have it until the line was connected for the first time.

LadyMorticia

Hey everyone. Thank you for the replies and sorry for my delay in replying.

I've actually just tried the router in the BT Openreach socket downstairs and we have broadband! So, I'm guessing that is the master socket? Unfortunately it's a bit dangerous having it downstairs as it's near the front door (we live in a property with its own front door and then stairs up to our flat) and there isn't a plug socket next to the telephone socket so the plug wire is actually stretched across the walkway.

I assume when the engineer comes on Tuesday he'll make it so that we can have the router upstairs in our living room? The Openreach socket is the only socket that is giving us the internet.

Thank you in advance.

spike7451

LadyMorticia wrote: »

Hey everyone. Thank you for the replies and sorry for my delay in replying.

I've actually just tried the router in the BT Openreach socket downstairs and we have broadband! So, I'm guessing that is the master socket? Unfortunately it's a bit dangerous having it downstairs as it's near the front door (we live in a property with its own front door and then stairs up to our flat) and there isn't a plug socket next to the telephone socket so the plug wire is actually stretched across the walkway.

I assume when the engineer comes on Tuesday he'll make it so that we can have the router upstairs in our living room? The Openreach socket is the only socket that is giving us the internet.

Thank you in advance.

Do the phones upstairs work?...
Chances are he wont come near you,just jumper the line in the street cabinet/exchange & that's it.Best to ring & make sure,but tell them that the BT bloke who came & installed it the other week didn't connect up the existing extensions/installed the NTE5 in the wrong place.

chanz4

If the extention upstairs is a builder supplied one, unless its on the job sheet he wont touch it. (unless he is kind engineer and you dont go off at him)

Its likely that when openreach put the other box in it disconnected the upstairs as it would be wired into the other socket

LadyMorticia

spike7451 wrote: »

Do the phones upstairs work?...
Chances are he wont come near you,just jumper the line in the street cabinet/exchange & that's it.Best to ring & make sure,but tell them that the BT bloke who came & installed it the other week didn't connect up the existing extensions/installed the NTE5 in the wrong place.

We don't actually have any phones yet to try. All I know is that the one telephone socket upstairs wouldn't connect us to the internet.:o

The appointment we have for Tuesday is to have a telephone line installed as we are having calls and broadband with BT so I just assumed that they'd connect the phoneline in the living room. I didn't realise that this might not be the case.:o

I've been emailing BT Customer Services and the guy said that he doesn't understand how we can connect to the internet on our master socket because a telephone line is needed for Broadband to work. He did say that I might be connected to BT FON though (although not entirely sure what that is or if it costs anything. Is it like a Wi-Fi hotspot thing?)

chanz4 wrote: »

If the extention upstairs is a builder supplied one, unless its on the job sheet he wont touch it. (unless he is kind engineer and you dont go off at him)

Its likely that when openreach put the other box in it disconnected the upstairs as it would be wired into the other socket

Thank you for your reply.

Our upstairs telephone line has never worked. It's a new-build and apparently this means that all the lines have been laid but not connected or something like that.

I'm very technical when it comes to computers but not when it comes to telephone lines and sockets!

chanz4

Builders use very poor quality internal wall ones, openreach wont touch them