diciplinary from my employer

Sambucus_Nigra

arlene1962 wrote: »

i work for a very large supermarket chain and have currently been suspended from work with full pay. the reason for this being as i was on my break i walked out of the college entrance and made my way to the smoking shelter as i did so i saw a gift bag blowing in the wind passed me i went to my car to collect my cigarettes and left the bag in my car with every intention of having my cigarette and retrieving the bag and taking it to coustomer service desk however before i had a chance to do that i was leaving the smoking shelter after having my cigarette i was approached by a very rude customer who asked me in a very irritated manner if i had seen a bag blowing past i was not convinced that the bag belonged to him so i said no i returned to my car and returned my cigarettes and the bag as the customer seen me doing so he began shouting at me that the bag i had belonged to him i told him it blew passed i wasn't convinced it was his and was taking it to customer services he could retrieve it there with his receipt he began being very abusive and to save a scene i gave him the bag. i was later pulled into the office by my manager and told i was being suspended pending an investigation because the customer had placed a complaint agenced me as i had the bag in my car i aam very worried i dont know what is going to happen to me i could lose my job over this! any help will be apreciated

I cannot understand why you lied - and then proceeded to handle the bag so that he could see. And then, still not take it to customer services.

Why didn't you respond - 'yes, I did find one, hang on I'll get it out of my car, take it to customer services and you can retrieve it from there as I'm not allowed to hand it back without their involvement'. If that indeed is the procedure for lost items.

yvonne13_2

Sambucus_Nigra wrote: »

I cannot understand why you lied - and then proceeded to handle the bag so that he could see. And then, still not take it to customer services.

Why didn't you respond - 'yes, I did find one, hang on I'll get it out of my car, take it to customer services and you can retrieve it from there as I'm not allowed to hand it back without their involvement'. If that indeed is the procedure for lost items.

I think the OP will be regetting her actions now, lying, putting the bag in her car, saying the customer was rude ect.

I really think there is more to this story as she claimed he was rude as he approached her, it doesn't look good.

I still don't understand why she had to put the bag in her car? And for the customer to see her taking it out of the car makes it worse.

kittiej

Does the supermarket own the car park? - just wondered.

What would have happened if OP had the same bag in her car anyway? Were you in uniform? (just for future ref it pays to cover up or take off uniform when smoking as it doesn't present the right image - not judging OP)

Are there CCTV cameras in the car park?

Just all seems a bit strange.

Just to add, competition for customers is fierce atm so it doesn't pay to upset them and the company won't be happy at this as they could spread the 'bad word' about.

yvonne13_2

kittiej wrote: »

Does the supermarket own the car park? - just wondered.

What would have happened if OP had the same bag in her car anyway? Were you in uniform? (just for future ref it pays to cover up or take off uniform when smoking as it doesn't present the right image - not judging OP)

Are there CCTV cameras in the car park?

Just all seems a bit strange.

Just to add, competition for customers is fierce atm so it doesn't pay to upset them and the company won't be happy at this as they could spread the 'bad word' about.

I don't think taking of a works uniform to go for a quick ciggy break would make any difference.

Her actions were caught on CCTV simple as.

Nine_Lives

copa_feela wrote: »

how would the OP have ascertained that the customer was very rude and very irritated in such a brief conversation?

I'm just skim reading here, but saw your question.

Tone of voice.
Facial expression
Body language.

I could say just a few words to you & you'd make a judgement on m y "mood" without even noticing you're doing it.

I'm not saying this makes the OP right to judge or lie or whatever, just answering your question.

kittiej

Caught on CCTV -did OP say that?

yvonne13_2

K_P83 wrote: »

I'm just skim reading here, but saw your question.

Tone of voice.
Facial expression
Body language.

I could say just a few words to you & you'd make a judgement on m y "mood" without even noticing you're doing it.

I'm not saying this makes the OP right to judge or lie or whatever, just answering your question.

Yes I can see where your coming from but how would you approach someone you just saw putting your things in there car?

CCTV cannot pick up tones and expressions all it shown is her putting something she didn't pay for in her car.

kittiej

Does OP say this was caught on CCTV?

yvonne13_2

kittiej wrote: »

Caught on CCTV -did OP say that?

Sorry my error OP never said it, that was someone else that but she admit all what happened.

Perhaps she can confirm if there is CCTV I just took it it was standard at most supermarkets.

kittiej

I think some don't have CCTV as they don't want to have anything to do with cars getting damaged etc. Some have signs saying they aren't liable.

It's OK I thought I'd missed a post or something.